TRANSFER TRAFFIC DRIVING GROWTH AT COPENHAGEN AIRPORT
A 4.7% rise in transfer passengers, led by travellers from Poland, ensured that 2.8 million passengers (+0.4%) passed through Copenhagen Airport in September. The total meant that it was the...
PEOPLE MATTERS – ANGER MANAGEMENT
Terri Morrissey and Richard Plenty provide their thoughts on dealing with difficult customers. We travel a lot. Our experience is mixed. Most of the time our journeys go without incident, but there...
GLASGOW AIRPORT UNVEILS ELECTRIC BUS FLEET
Glasgow today become the first UK airport to introduce a fleet of zero-emission electric buses to its car park operation. The three-strong fleet of all-electric battery buses, which were built...
CAAI TO HELP DEVELOPMENT OF KAZAKHSTAN’S AIR TRANSPORT SECTOR
CAA International (CAAi) has been awarded a new consultancy project to help the Kazakhstan aviation regulator adopt a new aviation oversight model, based on that used in the UK. The...
LAWA BREAKS GROUND ON NEW STATE-OF-THE-ART AIRPORT POLICE FACILITY
Los Angeles World Airports (LAWA) has broken ground on new state-of-the-art complex for LAX’s police officers. Located just north of the Central Terminal Area in Westchester, the new $220 million...
SMART AIRPORTS EUROPE CONFERENCE BEGINS IN MUNICH
Copenhagen Airports CEO, Thomas Woldbye; Fraport Greece CEO, Alexander Zinell; and LabCampus/Munich Airport’s vice president for innovation and creation, Sarah Wittlieb, took centre stage this morning at the opening of the...
RISING TO THE CHALLENGE
Small GA gateways such as Lee’s Summit Municipal Airport can become economic development engines for their surrounding communities, writes Ty Sander, project manager for Crawford, Murphy & Tilly. A municipally-owned, general...
OTTAWA AIRPORT TO TRIAL ANTI-DRONE TECHNOLOGY
Ottawa Macdonald-Cartier International Airport (YOW) is to partner with NAV CANADA and QinetiQ Canada (QinetiQ) to trial the company’s ant-drone technology at the gateway. The unmanned aircraft systems (UAS) technology set to...
HAPPY OR NOT?
Ville Levaniemi, HappyOrNot’s co-founder and executive vice president of new business tells us more about the potential benefits of using customer service feedback technology at airports. A small-town in the Nordics...
PLAZA PREMIUM GROUP OPENS FLAGSHIP HOTEL AT BEIJING DAXING
China’s new Beijing Daxing International Airport boasts its own in-terminal hotel, Aerotel, operated by the Plaza Premium Group. Located in the Northeast pier of the new airport, the two-storey hotel...
WORLD IN MOTION
ACI advocates for the reliable and effective transmission of data across all airport role players, writes ACI World’s communications manager, Sabrina Guerrieri. The reliable and effective transmission of data across...
THOMAS COOK DEMISE A ‘MANAGEABLE BLOW’ FOR GATWICK
S&P Global Ratings today claimed that the demise of Thomas Cook was a “manageable blow” for Gatwck that was likely to have a limited impact on the gateway. S&P points...