Budapest Airport has been declared the Overall Winner of the World Routes 2019 Marketing Awards in Adelaide, Australia. The Hungarian gateway beat off strong rivalry, not only in the highly...
Chicago O’Hare (ORD), Hartsfield-Jackson Atlanta (ATL) and London Heathrow (LHR) remain among the world’s best connected mega hubs, according to OAG’s Megahubs Index 2019. The analysis reveals the Top 50 most...
Tourists from all over the world will descend on Munich over the next 16 days to celebate the world’s largest beer festival, Oktoberfest, and for many the fun will start...
US Transportation Secretary, Elaine Chao, today announced that the Department will award $986 million in airport infrastructure grants to 354 airports in 44 states and Puerto Rico and Micronesia. This...
Moscow Sheremetyevo handled 33.8 million passengers in the first eight months of the 2019 –a healthy 13% rise on the corresponding period a year ago. The Russian gateway has one...
What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s management consultant, Kateryna Hess, investigates. Customer experience (CX) has become a...
Dublin Airport’s new North Runway will become a step closer to reality in the next 10 days with the pouring of the first concrete paving on its 3.1 kilometre long...
The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman. The true impact of the digital revolution on the airport...
According to ACI’s latest World Airport Traffic Report, passenger numbers are estimated to have reached 8.8 billion in 2018, an increase of +6.4% compared to the previous year. In addition,...
New passenger processing technology will play a key role in raising customer satisfaction levels at airports, writes SITA’s president for air travel solutions, Matthys Serfontein. With IATA predicting that airlines...
Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport. Why do you take the...
Sydney Airport has unveiled a new departures experience at the T1 International terminal including a refreshed farewell point for travellers and their family and friends. The farewell point features a...
