New customer service high for Queen Alia International Airport
Jordan’s Queen Alia International Airport has become the first gateway in the Middle East to achieve Level 3 status in ACI’s Customer Experience...
PASSENGER FACILITATION
China’s relaxation of travel restrictions welcomed by ACI Asia-Pacific
Welcoming China’s decision to re-open border with quarantine-free travel, ACI Asia-Pacific reiterated its calls for a consistent and harmonised approach from governments in...
Ferry services to Macau to resume from Hong Kong airport’s SkyPier
Ferry transfer service between Hong Kong International Airport’s SkyPier and Macau are to resume on December 30, providing cross-boundary transport service for sea-to-air...
Little Helpers bring festive cheer for travellers at Heathrow
Heathrow has enlisted hundreds of ‘Little Helpers’ to kick off the festive season for passengers by giving away 10,000 Christmas gifts. The gifts...
Hamad International Airport goes football crazy during FIFA World Cup
Hamad International Airport (HIA) continues to host a number of exciting activations and events for passengers travelling through the airport and beyond during...
New gaming lounge opens at Dubai International Airport
Dubai International Airport (DXB) is now home to the region’s first airport gaming lounge concept with the opening of Game Space earlier this...
Stansted Airport wants London train service to return to pre-pandemic levels
The managing director of London Stansted today claimed that restoring four trains an hour between the gateway and London Liverpool Street was key...
Munich Airport opens Christmas and winter market
After a two-year break, Munich Airport’s Christmas and winter market is back, and judging by Saturday’s pictures, it looks better than ever! This...
Plaza Premium Group opens new Blush Lounge at Heathrow
London’s Heathrow Airport has a new addition to its hospitality offering today following the opening of the Blush Lounge by the Plaza Premium...
Geneva Airport enhances operations with new self-service technology
New self-service touchpoints at check-in, bag drop, and security mean that passengers can now breeze through Geneva Airport, according to technology provider, SITA....
The waiting game
Virtual queuing is coming to an airport near you soon and could represent the future of waiting at airports, writes Steve Covate. With...
Metrorail arrives at Washington Dulles International Airport
The Metropolitan Washington Airports Authority (MWAA) has officially welcomed Metrorail to Dulles International Airport, its arrival marking the completion of a major two-phase...
