In the spotlight: Airport Service Quality (ASQ) Airports: Ferrovial Aeropuertos & Sabiha Gökçen Special report: Investing in Africa Plus: Airport design, seating & advertising Believe in better Airport World editor, Joe Bates, considers the importance of customer service and the ...

In the spotlight: Community relations Airports: Phoenix & Portugal’s airport system Special report: Brazil’s regional airports Plus: Fine dining, IT & US security   Winning hearts and minds Airport World editor, Joe Bates, considers the importance of good community ...

In the spotlight: Branding Airports: Moscow Vnukovo Special report: Security screening Plus: Airport design, people & UK capacity crunch   Prize assets Editor, Joe Bates, reflects on a busy start to 2014 and the growing importance of an airport ...

In the spotlight: People/Human resources Airports: Bahrain, San Francisco & Sydney Special report: Retail innovation Plus: IT trends, security & the environment     People power   Airport World editor, Joe Bates, reflects on the important role frontline staff ...

In the spotlight: Information Technology Airports: Dubai, Las Vegas, Burgas & Varna Interviewed: The FAA’s Michael Huerta Plus: Security, retail & airfield safety   Digital age Editor, Joe Bates, contemplates all things information technology, including the launch of a ...

In the spotlight: Planning & design Airports: Miami, Ottawa & New York Special report: Route development Plus: Security, rail links & car parking       The big build Editor, Joe Bates, reflects on the capacity crunch and the ...

In the spotlight: Economics & Finance Airports: Mumbai & Philadelphia Special report: Social media Plus: Leadership, CDM & airport design       Money matters Airport World editor, Joe Bates, reflects on airport profitability, changing business models in the ...

In the spotlight: Airport Cities Airports: Helsinki & Toluca Special report: ASQ Winners Plus: Airport design, retail & IT innovation     Back to the future Airport World editor, Joe Bates, looks forward to the upcoming Airport Cities World ...

In the spotlight: Cargo Airports: Singapore Changi, DFW & Amman Special report: Accomodating the A380 Plus: Leadership, retail & avian radar     Loads better Airport World editor, Joe Bates, reflects on the importance of cargo to the world’s ...

In the spotlight: Concessions Airports: Vienna & Houston’s airport system Special report: Airport leadership Plus: Airport design & environment news Opinion New ideas, good customer service and affordable prices, for me, are key to providing a favourable retail and ...