ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, PASSENGER FACILITATION TIME FOR SOME ZZZ’S 30 Dec 2019 Joe BatesSingapore Changi retained its title as the world’s most sleep friendly gateway in Sleeping in Airports’ annual passenger poll, writes Joe Bates. Airports...
AIRPORT DESIGN, ASIA-PACIFIC & MIDDLE EAST, ENVIRONMENT, SUSTAINABILITY GOING GREEN! 24 Dec 2019 Joe BatesKarl Lyndon, global aviation sector leader at integrated engineering consultancy, BuroHappold, explores the growing focus on greening airport terminal buildings. The aviation sector...
ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, PASSENGER FACILITATION, WORLD BUSINESS PARTNERS INDUSTRY NEWS 20 Dec 2019 Joe BatesNews, views and reviews from ACI’s regional and global World Business Partners. MELBOURNE’S NEW CT SECURITY SCREENING TECHNOLOGY Melbourne (MEL) has become the...
ASIA-PACIFIC & MIDDLE EAST, IT INNOVATION, PASSENGER FACILITATION, WORLD BUSINESS PARTNERS AUCKLAND UNVEILS NEW E-GATES FOR DEPARTING PASSENGERS 3 Dec 2019 Joe BatesAuckland Airport is enhancing the experience for international travellers with the launch of new automated pre-security gates. From today, travellers will pass through...
ASIA-PACIFIC & MIDDLE EAST, DESIGN & BUILD, INFRASTRUCTURE DEVELOPMENT VAN DON IN VIETNAM NAMED WORLD’S LEADING NEW AIRPORT 2 Dec 2019 Joe BatesVan Don International Airport in northeast Vietnam has been named ‘World’s Leading New Airport 2019′ at the 26th annual World Travel Awards (WTA).This is only...
ASIA-PACIFIC & MIDDLE EAST, IT INNOVATION, WORLD BUSINESS PARTNERS GOLD COAST EXTENDS ITS IT PARTNERSHIP WITH SITA 19 Nov 2019 Joe BatesGold Coast Airport in Australia has extended its partnership for passenger and baggage technology with global IT provider, SITA, until 2024. The new...
ASIA-PACIFIC & MIDDLE EAST, RETAIL/F&B RIYADH’S RETAIL REVAMP 15 Nov 2019 Joe BatesAsia-Pacific Airports takes a closer look at plans to enhance the retail offering at Riyadh’s King Khalid International Airport in Saudi Arabia. Passenger...
IT INNOVATION READY FOR THE FUTURE? 14 Nov 2019 Arturo García-AlonsoWhat new technologies are on the horizon and how many of these can we expect to find commonplace at airports in 10 to...
ASIA-PACIFIC & MIDDLE EAST, RETAIL/F&B ARE YOU BEING SERVED? 13 Nov 2019 Joe BatesWhat are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s Kateryna Hess investigates. Customer...
ASIA-PACIFIC & MIDDLE EAST, RETAIL/F&B NEW SENSATION! 8 Nov 2019 BRYAN THOMPSONAbu Dhabi Airports CEO, Bryan Thompson, tells us a little more about the type of F&B innovation we can expect to find in...
ASIA-PACIFIC & MIDDLE EAST, RETAIL/F&B WHAT’S IN STORE? 7 Nov 2019 Joe BatesJoe Bates takes a closer look at the opening of some innovative new retail/F&B outlets across the region. SSP to be key F&B...
IT INNOVATION GO WITH THE FLOW 4 Nov 2019 John ThompsonJohn Thompson, Greater Toronto Airports Authority’s associate director for IT, explains how Toronto Pearson is using new technology to streamline the flow of...
