PASSENGER FACILITATION

Incheon International Airport, arguably the Airport Service Quality (ASQ) king of recent years, has become the first gateway to achieve a new Level...

ACI WORLD, PASSENGER FACILITATION, SUSTAINABILITY

Signs of recovery but aviation faces tough year ahead – ACI World

25 Mar 2021 Joe Bates

New analysis from ACI World shows that despite some positive signs for recovery emerging, the impact of the COVID-19 crisis on airport revenues...

CUSTOMER SERVICE, PASSENGER FACILITATION

Dubai International becomes world’s first ‘smart reading airport’

23 Mar 2021 Staff reporter

Passengers passing through Dubai International Airport (DXB) now have free access to Magzter’s collection of more than 7,000 leading magazines, newspapers, journals and...

Health & Safety, PASSENGER FACILITATION, SUSTAINABILITY

Hong Kong successfully completes digital health pass trial

17 Mar 2021 Joe Bates

In a hugely pioneering initiative, Hong Kong International Airport (HKIA) has successfully conducted the trial of digital health passes on a flight between...

IT INNOVATION, PASSENGER FACILITATION, WORLD BUSINESS PARTNERS

Survey shows that airports continue to invest in IT solutions

11 Mar 2021 Staff reporter

Airports are accelerating their investment in technology to aid the aviation industry’s recovery from the COVID-19 pandemic, according to a new report issued...

PASSENGER FACILITATION

Unique new art exhibit opens at New Chitose Airport

10 Mar 2021 Staff reporter

Japan’s Agency for Cultural Affairs has opened a new art exhibit at New Chitose Airport as part of its ‘Culture Gate to Japan‘ initiative....

Health & Safety, PASSENGER FACILITATION

Abu Dhabi International Airport opens rapid testing lab for COVID-19

9 Mar 2021 Staff reporter

Abu Dhabi International Airport (AUH) has opened a rapid testing lab for COVID-19 in a bid to facilitate the resumption of air travel...

PASSENGER FACILITATION

Swissport begins serving IAG airlines at Berlin Brandenburg

8 Mar 2021 Joe Bates

Global ground handler, Swissport, has signed a three-year contract with IAG to provide services to its airlines serving Berlin Brandenburg International Airport (BER)....

NON-AERONAUTICAL REVENUES, PASSENGER FACILITATION

London Gatwick to introduce vehicle drop off fees from Monday

5 Mar 2021 Joe Bates

It is not going to be popular, but London’s Gatwick Airport is to go ahead with its decision to introduce a £5 charge...

DESIGN & BUILD, PASSENGER FACILITATION

Unlocking the sky with eVTOL taxi services

5 Mar 2021 Clare Williams Fannin

Tomorrow’s airports will need to be cleaner, quieter, and less reliant on ground-based infrastructure. Clare Williams Fannin spoke to Duncan Walker of Skyports...

PASSENGER FACILITATION, SAFETY & SECURITY

Rapid pre-departure COVID testing trial at Edinburgh Airport

1 Mar 2021 Staff reporter

Pre-departure rapid testing that delivers results within 15 minutes is being trialled at Edinburgh Airport as part of recovery planning for aviation in...

ACI WORLD, PASSENGER FACILITATION

Hygiene and customer service remain top priorities for airports

1 Mar 2021 Staff reporter

ACI World today revealed the results of its annual Airport Service Quality (ASQ) customer excellence survey, with 33 airports picking up ‘hygiene’ awards...

Latest articles

Incheon takes Airport Customer Experience Accreditation to a new level

Signs of recovery but aviation faces tough year ahead – ACI World

Dubai International becomes world’s first ‘smart reading airport’

Hong Kong successfully completes digital health pass trial

Survey shows that airports continue to invest in IT solutions

Unique new art exhibit opens at New Chitose Airport

Abu Dhabi International Airport opens rapid testing lab for COVID-19

Swissport begins serving IAG airlines at Berlin Brandenburg

London Gatwick to introduce vehicle drop off fees from Monday

Unlocking the sky with eVTOL taxi services

Rapid pre-departure COVID testing trial at Edinburgh Airport

Hygiene and customer service remain top priorities for airports