Airports are accelerating their investment in technology to aid the aviation industry’s recovery from the COVID-19 pandemic, according to a new report issued today by ACI World. Based on the findings of a survey by IT provider SITA, airports have been agile in adapting to the changing health and safety requirements, focusing on automated and […]
Japan’s Agency for Cultural Affairs has opened a new art exhibit at New Chitose Airport as part of its ‘Culture Gate to Japan‘ initiative. Artworks by the creative group Naked, Inc. are exhibited at the airport, as well as on the web, with the aim of promoting the appeals of Japanese culture and sharing it with […]
Abu Dhabi International Airport (AUH) has opened a rapid testing lab for COVID-19 in a bid to facilitate the resumption of air travel and assist with quarantine tracking procedures. The new facility, opened by Abu Dhabi Airports in partnership with Pure Health and Tamouh Healthcare, is believed to be one of the region’s first PCR […]
Global ground handler, Swissport, has signed a three-year contract with IAG to provide services to its airlines serving Berlin Brandenburg International Airport (BER). The new additions – British Airways, Iberia and Vueling – means that Swissport now provides ground handling services to 17 airlines at Germany’s new €6 billion capital city airport. A British Airways […]
It is not going to be popular, but London’s Gatwick Airport is to go ahead with its decision to introduce a £5 charge for vehicles dropping off passengers directly outside its North Terminal. The UK gateway will introduce the charge from Monday, March 8, and describes it as “a new revenue stream to help protect […]
Tomorrow’s airports will need to be cleaner, quieter, and less reliant on ground-based infrastructure. Clare Williams Fannin spoke to Duncan Walker of Skyports to find out how the use of electric air-taxis can help them achieve these objectives. There can be little doubt that a journey to and from an airport can be challenging. Road […]
Pre-departure rapid testing that delivers results within 15 minutes is being trialled at Edinburgh Airport as part of recovery planning for aviation in Scotland. The week-long trial started today and uses tests that only require a saliva sample, meaning no nasal swab and a more positive testing experience. PocDoc and BioSure are running the trial, […]
ACI World today revealed the results of its annual Airport Service Quality (ASQ) customer excellence survey, with 33 airports picking up ‘hygiene’ awards in the programme which was modified for 2020 to take into account the impact of the COVID-19 pandemic and the airport industry’s response to it. Despite the challenges posed by the pandemic, […]
The pandemic caused obvious disruptions to the travel industry in 2020, but perhaps less obvious, are the lingering and serious emotional impacts on travellers. According to the New York Times, some 74% of travellers report feeling anxious about traveling due to COVID-19, which is a worryingly high figure for the aviation industry. So how are […]
Baltimore/Washington International Thurgood Marshall Airport has launched a pilot programme that uses innovative technology to provide social distancing information and assessment for customers at security checkpoints. The project uses Light Detection and Ranging (LiDAR) technology and sophisticated software from partner CrowdVision to monitor, analyse and report on physical distancing at the airport’s B security checkpoint. […]
Eight of Norway’s biggest airports will soon boast new customer experience feedback technology provided by HappyorNot. Its Smiley Touch touchscreen terminals will help airport operator, Avinor, collect customer feedback at security checkpoints at the gateways, which include Oslo, Bergen and Stavanger. According to HappyorNot, with this in-moment, actionable customer experience feedback data, “Avinor’s management and […]
Brisbane Airport’s efforts to combat COVID-19 and ensure that it is a safe environment for passengers and staff have led to it being accredited in ACI’s Airport Health Accreditation (AHA) programme. The ACI AHA is a global benchmark, independently assessing an airport’s alignment with ACI Aviation Business Restart and Recovery Guidelines, the International Civil Aviation […]
