PASSENGER FACILITATION

ACI Europe and IATA are urging Europe’s governments to lift all travel restrictions for fully vaccinated/recovered individuals holding a valid COVID Certificate –...

ASIA-PACIFIC & MIDDLE EAST, PASSENGER FACILITATION, WORLD BUSINESS PARTNERS

Plaza Premium Group expecting busy Chinese New Year

28 Jan 2022 Staff reporter

Plaza Premium Group (PPG) is anticipating a major travel surge during the Lunar New Year festive period, as families travel to reunite for...

PASSENGER FACILITATION, WORLD BUSINESS PARTNERS

Using flow analytics to better manage the use and cleaning of restrooms

26 Jan 2022 Christian Carstens

Never have the restroom habits of travellers been of quite as much interest to airport operators as they have become over the last...

PASSENGER FACILITATION

Advances in wayfinding present new opportunities for airports

24 Jan 2022 Joe Fernandes

Outdoor navigation technology has been in your pocket for years. In fact, you have to make a real effort to buy a phone...

ASIA-PACIFIC & MIDDLE EAST, PASSENGER FACILITATION, TRAFFIC

Kazakhstan’s Almaty Airport reopens for flights

13 Jan 2022 Joe Bates

Almaty Airport, which was closed to flights for security reasons on the evening of January 5 during the events in Kazakhstan, reopened for...

ASIA-PACIFIC & MIDDLE EAST, PASSENGER FACILITATION

Dubai International Airport fully operational ahead of December peak period

20 Dec 2021 Staff reporter

Dubai International Airport (DXB) is 100% operational again with all terminals, concourses, lounges, restaurants and retail outlets open for business following the reopening...

PASSENGER FACILITATION, TRAFFIC

DXB fully open for business ahead of traditional peak season for travel

20 Dec 2021 Staff reporter

Dubai International Airport (DXB) is 100% operational again with all terminals, concourses, lounges, restaurants and retail outlets open for business following the reopening...

PASSENGER FACILITATION, PLANNING & DESIGN

Innovative travel experience planned for Kansas City’s new terminal

13 Dec 2021 Staff reporter

Henderson Engineers, a national building systems design firm, is leading the charge on cementing the new single terminal Kansas City International Airport (MCI)...

AW5 2021, CUSTOMER SERVICE, PASSENGER FACILITATION

Finding the Way

8 Dec 2021 Karlee Butler Kennedy

Karlee Butler Kennedy contends that the growth in geospatial data and digital indoor wayfinding can only enhance the passenger experience at airports. As...

ASIA-PACIFIC & MIDDLE EAST, PASSENGER FACILITATION

Queen Alia reaffirms commitment to customer service excellence

6 Dec 2021 Joe Bates

Amman’s Queen Alia International Airport has renewed its Level 2 Airport Customer Experience Accreditation (ACEA) issued by ACI World until November 2022. The...

AW5 2021, PASSENGER FACILITATION, PLANNING & DESIGN

Delivering the future at Pittsburgh International Airport

18 Nov 2021 Ty Osbaugh

Sustainability is central to the design and development of Pittsburgh International Airport’s new $1.1 billion terminal, writes Gensler’s Ty Osbaugh. Sustainabilty at airports...