While cost and connectivity are still key, the airport experience has become an increasingly important consideration for passengers when booking flights, according to a new report. SITA’s 2023 Passenger IT Insights report, published today, finds customers looking to technology to optimise every aspect of the post-pandemic travel landscape, from addressing pain points in the airport […]
The ACI Customer Experience Global Summit has successfully concluded in Incheon, Republic of Korea. Key highlights of the event dedicated to customer and employee experience included: • Over 500 delegates in attendance including government officials, airport and aviation executives, and customer experience experts. • ASQ Training, Workshop, and Forum, including an executive workshop series by […]
The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon, South Korea, today. As usual for an event in South Korea, the numbers are good, with more than 500 international delegates, including government officials, airport and aviation executives, and customer experience experts, […]
CEO, Jonny Andersen, tells Joe Bates more about the growth and development of Curaçao International Airport, which boasts one of the newest terminals in the Caribbean and a growing route network. Located just 40 miles north of Venezuela off of the tip of South America, Curaçao International Airport (CUR) is the gateway to the tropical […]
DHL Express has commenced full operations from its Incheon Gateway facility following the completion of a €131 million (KRW 175 billion) expansion project. The investment is DHL Express’s largest in South Korea to date, making Incheon Gateway the largest gateway in the Asia-Pacific. According to DHL, the expansion aims to address the increasing air cargo […]
Birmingham Airport’s Scope 1 and 2 greenhouse gas emissions fell 25% in 2022/23 compared to the most recent pre-pandemic year of 2019/20, a report published today revealed. While the airport’s Greenhouse Gas Emissions Report for 2022/2023 showed an increase compared to 2021/22, where COVID-19 forced a 90% drop-off in activity at Birmingham Airport (BHX), the […]
Airport Authority Hong Kong (AAHK) has released its Sustainability Report 2022/23, outlining the sustainability performance of Hong Kong International Airport (HKIA) in the fiscal year ending 31 March 2023. The report also highlights the future sustainability plans of AAHK. According to the airport, the key highlights of this year’s edition include: AAHK received an advanced […]
ACI EUROPE today condemned the decision by the caretaker Dutch Government to pursue a capacity reduction at Amsterdam Schiphol to 452,500 aircraft movement as of Winter 2024. It also expressed concerns regarding the conditions under which a ‘temporary’ capacity reduction to 460,000 aircraft movement will be implemented as of Summer 2024. Olivier Jankovec, director general […]
VIEW THE ISSUE HERE Airport profile: Curaçao Event review: WAGA Plus: Customer service; Diversity & Inclusion; Sustainability; and SMART Airports Screen test Editor, Joe Bates, reflects on the important role good security plays in the airport journey and passenger experience in this ‘security’ themed issue of Airport World. I definitely should have known better, but on […]
Abu Dhabi International Airport’s long awaited new state-of-the-art terminal will officially open for business in early November. Known as the Midfield Terminal Building during the construction phase but now known as Terminal A, its opening will mark a significant milestone for the emirate as it has the potential to transform the local aviation ecosystem. Operator, […]
Austin-Bergstrom International Airport (AUS) today celebrated the groundbreaking ceremony for its West Gate Expansion project. The event was attended by dozens of Central Texas and Austin leaders that included Congressman Doggett, Congressman Casar, Austin Mayor, Kirk Watson, and Austin City Council members Vanessa Fuentes and Ryan Alter. The project is one of the near-term Journey […]
Hong Kong International Airport’s new SkyPier Terminal today welcomed the first group of transfer passengers who travelled by bonded bus from Macau to the airport’s restricted area directly via the Hong Kong–Zhuhai–Macau Bridge. The “seamless transfer service” is also available for air-to-bridge transfer passengers from oversea destinations, who travel by bonded bus from the airport […]
