Who needs a gym when you’ve got an airport runway, well only perhaps for a few hours once a year, when Dubai International (DXB) transforms part of its airfield into a high-energy cycling arena as part of the Dubai Fitness Challenge (DFC). The extraordinary event, executed in collaboration with fitness studio CRANK, delivered one of […]
People still needed for creative innovation Terri Morrissey and Richard Plenty reflect on whether machines can ever completely replace humans in the workplace. In January 2009, Captain Chesley Sullenberger succeeded in landing US Airways Flight 1549 on the Hudson River in New York following the failure of both engines after take-off from LaGuardia Airport. The […]
Kimberly Becker has announced her decision to retire as president and CEO of San Diego County Regional Airport Authority in the first quarter of 2026. She has overseen substantial growth and development at San Diego International Airport (SAN), including the $3.8 billion new Terminal 1 (New T1) programme, an expanded route network and enhancements in […]
Pierre-Hugues Schmit today starts work as the new chief executive of London Gatwick Airport, succeeding Stewart Wingate. Schmit joins the airport from his previous role as chief commercial and operational officer at VINCI Airports, he was also a non-executive director on the London Gatwick Board. In this role, he oversaw operations across the entire VINCI […]
Dubai Airports has celebrated Emirati Women’s Day by unveiling a photo gallery of Emirati women in aviation at Dubai International Airport (DXB). The exhibition, launched on the 10th anniversary of Emirati Women’s Day and in conjunction with the Dubai Airports Women’s Network (DAWN), is part of this year’s national theme of ‘Hand in Hand, We […]
Tales of the unexpected Richard Plenty and Terri Morrissey reflect on the challenges of planning for the future in such uncertain times. Many years ago, we were working with the CEO of an under-pressure organisation and suggested that he should spend more time thinking about the future. “Perhaps it would be a good idea to […]
Time to take a break? Richard Plenty and Terri Morrissey look at the importance of human factors and managing fatigue. When do we know it’s time to take a break? Do we notice when we start to feel tired, begin to find it difficult to concentrate, and realise we are running out of energy and […]
Toronto Pearson has held its second annual Airport Workers Day – a day dedicated to recognising people across the airport community whose work is essential to delivering an exceptional travel experience, keeping Canada connected and powering the economy. Co-ordinated nationally by the Canadian Airports Council, Airport Workers Day is also an important opportunity to recognise […]
AI – Artificial or Augmented Intelligence? Richard Plenty and Terri Morrissey share their thoughts on some of the human challenges associated with the rapidly developing field of AI. We are just back from facilitating a Global Psychology Summit in Kingston, Jamaica, at which a key topic was the rapidly developing field of Artificial Intelligence (AI), […]
Vivian Kar-fay Cheung has been appointed the new permanent CEO of Airport Authority Hong Kong (AAHK). Unanimously endorsed by the AAHK Board and approved by the Chief Executive of the Government of the Hong Kong Special Administrative Region, the appointment will be effective from April 7, 2025, for a term of three years. She was […]
Hong Kong International Airport (HKG) has recognised the customer service efforts of airport at its annual Customer Service Excellence Programme (CSEP) awards ceremony. This year’s awards received an overwhelming response, with over 60 organisations submitting nearly 430 nominations, recognising over 870 dedicated colleagues and teams. Vivian Cheung, acting CEO of Airport Authority Hong Kong (AAHK), […]
The human connection Richard Plenty and Terri Morrissey reflect on the importance of the human connection as the ‘airport group’ model grows in importance. How do airport acquisitions and mergers affect people who work in airports? Until well into the 1990s, the airport sector was characterised by a multiplicity of state-owned, independently run, relatively small […]
