To travel or not to travel? Richard Plenty and Terri Morrissey reflect on the 21st century version of Shakespeare’s existential question. We write this while we are attending the COP30 Climate change conference in Belem, Brazil, as representatives of the Global Psychology Alliance (GPA). We spent this morning working with others from around the world. […]
We provide a snapshot of the latest news stories and features from some of the companies that support the growth and development of the world’s airports. SCREENING UPGRADE IN BNE’S DOMESTIC TERMINAL The brand-new northern screening point in Brisbane Airport’s Domestic Terminal is set to deliver a smoother, more streamlined screening experience for Qantas passengers. […]
Artwork and advertising can work side by side on the limited wall space in airport terminals, writes Leslie Bensen, CEO of Departure Media. In an already competitive market with limited wall space, many airport operators feel under pressure to choose between using it for revenue generating advertising or artwork, which can enhance passenger experience and […]
From disruption management to ancillary revenue generation, AI communications are critical to the airport passenger experience, writes Pierre Cuquemelle. When communication fails during disruptions, the impact ripples through every corner of airport operations. Customer service teams face angry passengers armed with conflicting information from multiple sources. Ground staff waste valuable time correcting misinformation rather than […]
By reframing the restroom as a key component of passenger experience, airports can differentiate themselves and enhance the entire customer journey, writes Tork’s Katrin Ferge. Airport operators know there’s no one-size-fits-all recipe for success. Though, the financial incentive to continually improve the terminal is clear, with ACI World research showing that a 1% increase in […]
Airline digitalisation will transform the airport departure hall and how other processing facilities are used in the future, writes Stephan Hirmer, head of passenger servicing for airport operations at Amadeus. The evolution of airline systems is beginning to have a transformative impact on airport operations. Departure Control Systems (DCS) are gradually being replaced by more […]
Embracing sunflower lanyards for passengers with hidden disabilities and a new look Arrivals area provide examples of how high Quito International Airport values good customer service. Quito’s Mariscal Sucre International Airport has become one of the latest gateways to embrace the Hidden Disabilities Sunflower. The initiative is aimed at improving accessibility and travel experience for […]
Dr Jaushin Lee, founder and CEO of Zentera Systems, addresses how airports can protect themselves from cybercriminals. Airport security has traditionally focused on protecting airports in their roles as critical gateways for commerce, tourism, and national defence, with a corresponding emphasis on passenger, facility, and luggage screening. For these same reasons, airports have now become […]
Helen Biggin, partner at law firm Vedder Price, considers how airports can seek to safeguard their operations from litigation. Recent events at various UK and European airports have caused disruption for passengers and have significantly impacted airlines and other companies who use those airports. Such events include the power outage at London Heathrow, the cyber-attack […]
OAG’s chief analyst, John Grant, explains why the battle for connecting passengers is likely to heat up in the Middle East. Believe the many stories written about airports, and the world is dominated by the super connectors in the Middle East. Indeed, the major airports and airlines are outstanding examples of how an airport can […]
Embracing the passenger experience is the new competitive advantage for airports, writes Acuity Brands’ digital and wayfinding expert, Andrew Dallmann. As passenger numbers rise, the challenge of enhancing the customer experience inevitably becomes more of a challenge for the world’s airports as increased volumes puts a greater strain on existing facilities and manpower. This year, […]
Ambitious plans for new terminals, imminent openings and longer term airport projects ensure that it has been a busy end to the year for infrastructure development, writes Joe Bates. With traffic growth now firmly back on the agenda, the race is well and truly on to ensure that the world’s airports are equipped with the […]
