Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports. ACI’s Airport Service Quality (ASQ) customer satisfaction benchmarking programme is 10 years old this year and it marked the occasion with a record number of awards. Indeed, it was a case of […]
Vivian Fung provides an update on ACI’s Airport Carbon Accreditation programme, which is now so popular in Asia-Pacific that a quarter of all passengers pass through a certified gateway. Maldives milestone The construction contract for the new $800 million terminal at Ibrahim Nasir International Airport in the Maldives has been awarded to the Saudi Binladin […]
Bahrain International Airport looks a little more colourful today following the opening of a Candy Cloud outlet. Unveiled by Bahrain Duty Free, the 60sqm store is located on the main passenger walkway of the departures retail area and, according to its operator, is home to “top toy and confectionery brands, and the range is aimed at […]
Agility and collaboration were predominant themes at the 11th ACI Asia-Pacific Regional Assembly, Conference & Exhibition held on Australia’s sun-drenched Gold Coast, with panels around technology, passenger experience, security and sustainability emerging as major topics. The prevailing themes were robustly discussed in three days of presentations and panels to 610 delegates from 52 countries and vividly demonstrated […]
John Kasarda tells us more about the exciting plans to create a dynamic economic zone around Zhengzhou Xinzheng International Airport in China’s Henan Province. China’s mushrooming air traffic has led to an airport construction boom that in the last five years alone has led to more than $43 billion being invested in modernising and expanding […]
Passenger traffic at Dubai International has exceeded all previous records in July surging to an historic high of 7.6 million, according to the monthly traffic report issued by operator Dubai Airports today. Passenger numbers in July totalled 7,616,792 compared to the 6,682,676 handled in July 2015, a significant increase of 14%. During the first seven […]
In the spotlight: India’s airport system Highlights of the Regional Assembly, Conference & Exhibition Winning feeling: The ASQ awards ceremony Plus: Zhengzhou’s aerotropolis & South East Asia’s LCCs Read the online issue: click here Never ending challenges Asia-Pacific Airports editor, Joe Bates, reflects on the strength of the aviation industry to overcome adversity and previews this India focused […]
Construction of the new Three-Runway System (3RS) at Hong Kong International Airport started today. The eight-year construction of 3RS is expected to be completed in 2024, with the commissioning of the new runway in 2022. Jack So Chak-kwong, chairman of the Airport Authority of Hong Kong; professor Anthony Cheung Bing-leung, Hong Kong’s Secretary for Transport […]
World Business Partners in the spotlight Room with a view Plaza Premium Group has opened the only airport transit hotel in the world to be equipped with an outdoor swimming pool, jacuzzi and pool side bar at Singapore Changi. Called Aerotel and located close to Gate 41 on Level 3 of Terminal 1, it is […]
Joe Bates finds out more about the rapidly growing trend of ‘sister airport agreements’ between Asia-Pacific gateways and their counterparts across the globe. While ‘sister’ agreements between airports are not exactly a new phenomenon, the movement appears to have gained traction across the region in the first quarter of the year with a number of […]
Harnessing the power of aviation’s information age to improve the passenger experience is key to customer satisfaction, writes Rockwell Collins’ Andrew Seow. According to IATA, 2015 witnessed the strongest surge in air travel demand in five years with international passenger traffic across the globe rising by 6.5% and by a healthy 8.2% in Asia-Pacific. Indeed, […]
Maldives Airports Company Ltd (MACL) ia celebrating the start of the expansion project at Ibrahim Nasir International Airport. The expansion programme, being carried out in collaboration with the the Beijing Urban Construction Group (BUCG), will add a 3,400m runway, new 12,000 tons per annum capacity cargo complex and new fuel farm. The fuel farm will have a storage […]
