There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey. Bigger and better than ever with more airports participating (318) and more award categories than before, a record-equalling 62 gateways were recognised for their […]
Hactl has has become the first cargo handler at Hong Kong International Airport to obtain IATA CEIV Pharma certification. Hong Kong Air Cargo Terminals Limited (Hactl) claims that its certification is the result of an initiative sponsored by Hong Kong Airport Authority, in which all relevant industry players at the airport will undergo validation for the IATA […]
Asia-Pacific Airports discovers that confectionery remains an important product in airport duty free shops across the globe. A new study by the Tax Free World Association (TFWA) has highlighted the important role that confectionery plays in attracting customers to duty free and travel retail across all categories. The report, which is part of the TFWA Category […]
Darwin International Airport (DIA) is set to become the home of the 25th aeromedical base for the Royal Flying Doctor Service (RFDS). The RFDS has been evacuating patients from Central Australia and the Kimberley region to Royal Darwin Hospital for almost 80 years, utilising a combination of hangar sub-lease and shared access arrangements with general aviation […]
Asia-Pacific Airports finds out more about the pioneering environmental efforts of Brisbane, Delhi–Indira Gandhi, Hong Kong and Sydney airports. Brisbane Airport has issued its first ever sustainabilty report demonstrating how it addresses its responsibilities to customers, partners, shareholders and community in a sustainable manner without adverse environmental or community impacts. The FY16 Sustainability Report, developed under the Global Reporting Initiative […]
ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations. We have launched an innovative new guide called ACI passenger personas: A new approach to passenger profiling, which is designed to support airports in developing a deeper understanding of the […]
Harley-Davidson’s first merchandise-only showroom, Mach-1, has joined the growing list of global brands in Mumbai–Chhatrapati Shivaji International Airport’s Terminal 2. According to the airport, the 500sq ft showroom will “give travellers an opportunity to shop for authentic Harley-Davidson merchandise while on-the-go”. The store located at T2 departures is designed with an industrial look, open ceiling, […]
Sydney Airport has launched an innovative new service offering tailored, real time flight information to passengers via social media to further enhance the customer experience. The airport has partnered with software provider TIC, whose BizTweet platform connects passengers with airports through social media. Passengers flying to or from Sydney Airport can keep up to […]
The latest Airport IT Trends Survey reveals that China’s airports continue to invest in new capacity enhancing technologies. The world’s airports are expected to invest more than $9 billion on IT this year and with China’s travel boom showing no signs of slowing down, the nation’s gateways are expected to continue to turn to technology […]
Hong Kong International Airport handled an all-time high of 70.5 million passengers (+2.9%), 411,530 aircraft movements (+1.4%) and 4.5 million tonnes of cargo (+3.2%) in 2016. Fred Lam, CEO of Airport Authority Hong Kong, says: “We are delighted to see another record breaking year of growth, and we must thank our more than 73,000 colleagues […]
With plans for a three runway system, Terminal 4 nearing completion and a seemingly never ending desire to introduce innovative new services, these are exciting times for Singapore Changi Airport, writes Joe Bates. When frequent travellers are asked to name their favourite airports, Singapore Changi invariably gets a mention, and more than 530 awards since its […]
A snapshot of some of the biggest stories from across the region. Shape of things to come in Shenzhen Shenzhen Bao’an International Airport’s new Satellite Concourse promises to be one of the most memorable in China if this artist’s impression of the future becomes reality. Designed to serve up to 22 million passengers annually, the […]
