Elena Sorlini, managing director and CEO of Abu Dhabi Airports, tells Joe Bates more about the transformational benefits of Zayed International Airport’s new Terminal A and the company’s customer service strategy. Can you tell us a little more about Abu Dhabi Airports’ customer service philosophy and why you take good customer service so seriously? Passengers […]
Enhancing the passenger experience through new technology, facilities and services continues to be a key priority for the world’s airports. Joe Bates takes a closer look at some of the latest initiatives and awards. Robotic pods to enhance accessibility at YVR Vancouver International Airport (YVR) is to trial the industry’s first, autonomous, electric robotic ‘pods’ […]
We report on the latest news and developments from Amsterdam Schiphol Airport. Amsterdam’s Schiphol Airport (AMS) has long been one of the world’s most innovative hubs and a major economic generator for the Netherlands. It is arguably the pioneer of the airport city in terms of the co-ordinated development of non-aeronautical related facilities around the […]
The latest news stories from ACI World, ACI Asia-Pacific & Middle East, and ACI Latin America and Caribbean show that the focus is clearly on the sustainable growth and development of the world’s airports. Working to support aviation’s decarbonisation efforts ACI World and Airbus have signed a co-operation agreement to support the industry’s efforts to […]
Joe Bates looks back at some of the key moments from July’s SMART Airports & Regions Conference and Exhibition in Denver. Soaring outside temperatures and record visitor numbers that included 720 delegates and 62 exhibitors from across the globe really made July’s SMART Airports & Regions Conference and Exhibition in Denver, Colorado, one of the […]
Joe Bates takes a closer look at the different ways airports are introducing artwork into terminals and across the airport campus to create a destination in their own right and a unique experience for travellers. Embracing art in terminal buildings might not be the newest fad in the world, but it appears to be one […]
VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Amsterdam Schiphol Special report: Asia’s big build Plus: ACI News, Sustainability & SMART Airports review Everything counts Editor, Joe Bates, reflects on the importance of good customer service in this ‘passenger facilitation’ themed issue of Airport World. Some 16 years ago, I pondered what constituted good customer service […]
We round-up some of the latest ACI World Business Partner stories from across the globe. TAV Technologies expands in South America TAV Airports subsidiary, TAV Technologies, has expanded its operations in South America by adding new projects in Chile and Panama to its portfolio. The projects will support the digitalisation efforts of Sanitago’s Arturo Merino […]
Key new appointments at ACI World, WAGA resolutions and a new training MoU plus ACI Asia-Pacific & Middle East’s new connectivity study and ACI Africa looks forward to its annual regional conference in Johannesburg. All change at the top for ACI World It will soon be all change at the top for ACI World with […]
Editor, Joe Bates, goes on a whistle stop tour of the world to report on the host of airports celebrating key anniversaries and milestone events this year. Half century for Paris Charles de Gaulle Europe’s third busiest airport for passenger traffic, Paris-Charles de Gaulle (Paris CDG) is celebrating its 50th anniversary, and while rejoicing in […]
Aeroporti di Roma’s head of innovation and digital, Giulio Ranucci, tells us more about how the airport operator is fostering innovation at its airports and across the aviation ecosystem. Around 44.4 million passengers passed through Rome’s Aeroporti di Roma (ADR) operated Fiumicino ‘Leonardo Da Vinci’ (FCO) and Ciampino (CIA) airports in 2023. Fiumicino is the […]
With passenger numbers hitting an all-time high, new facilities being added and more on the way, these are good times for Denver International Airport, writes Joe Bates. In just under 30 years, Denver International Airport (DEN) has grown from being a mid-sized US airport to one of the busiest, most ambitious and envied airports in […]
