We report on the award winning success of Dallas Love Field Airport’s new 3D LED holographic signage fan displays. Dallas Love Field Airport (DAL) is on cloud nine after its new passenger pick-up signage, a cutting-edge 3D holographic LED fan display, won a ‘Best Innovation in Airport Passenger Related Processes’ award. The signs, a game […]
We discover more about how the Royal Schiphol Group is building design resilience into all new facilities at Amsterdam Schiphol Airport. The resilience of an airport is tested daily – whether operational, climate, social or economic. There are numerous tools and technologies available to help create future-ready airports. In this article, we explore how one […]
Joe Bates takes a closer look at Perth Airport’s ambitious A$5 billion investment programme and how the new facilities will help it meet rising demand. Perth Airport has delivered another bumper year for aviation with a record 16.9 million passengers passing through its terminals in 2024. A surge in international travellers and continued growth in […]
The opening of new sensory rooms, wellness spaces, museums and ambient scenting are just some of the ways airports continue to raise the bar on customer service. BENGALURU-KEMPEGOWDA OPENS INDIA’S FIRST SENSORY ROOM In a step towards promoting inclusive air travel, Bengaluru’s Kempegowda International Airport (BLR) has introduced a first of its kind sensory room […]
Airports across the globe have been recognised for their customer service excellence in ACI’s ASQ Airport Experience Awards, writes Joe Bates. ACI World’s 2024 ASQ Airport Experience Awards have revealed last year’s top performing airports for the delivery of outstanding customer service. The roll of honour includes airports handling less than two million passengers per […]
With a new showpiece terminal opening later this year, passenger numbers at an 18 year high, and innovation at the front and centre of its business, these are good times for Pittsburgh International Airport, writes Joe Bates. There is no doubting that Pittsburgh International Airport (PIT) has gone from strength to strength over the last […]
VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Pittsburgh Special report: Autonomous Vehicles Tech Talk: IT Trends & Digital Twins Plus: Planning & Design; Customer Service & Sustainability Making headlines Editor, Joe Bates, reflects on a milestone anniversary for Airport World and the new technology theme of this issue. This year is a […]
We round-up some of the latest ACI World Business Partner stories from across the globe. Xovis technology aiding customer satisfaction at ATL Hartsfield-Jackson Atlanta International Airport (ATL) has bolstered its passenger-centric profile with the terminal-wide installation of dynamic passenger information totems powered by accurate, real-time data from Xovis. A total of 18 totems have been […]
Its achievements, ambitions and commitment to protecting the environment quite simply make Christchurch Airport one of the greenest and sustainably run gateways on the planet, writes Joe Bates. An ever growing list of accolades for its sustainability initiatives ensure that New Zealand’s Christchurch International Airport is a world leader when it comes to its efforts […]
An exceptional passenger experience and commitment to sustainability were key goals for Portland International Airport’s new terminal. The new one million square foot main terminal at Portland International Airport doubles the capacity of PDX and will enable the airport to welcome 35 million passengers annually by 2045. Featuring a 9-acre mass timber roof, the new […]
Airports across the globe continue to deliver on sustainability, achieving new milestones and pioneering new green initiatives, writes Joe Bates. Dublin at the double – solar panels and thermal energy Dublin Airport has revealed that it is exploring the potential of geothermal energy as a renewable, low-carbon energy source to heat and cool its facilities. […]
We report on the latest ACI news, views and developments from across the globe. New ACI World ASQ Global Traveller Survey ACI World has launched the Airport Service Quality (ASQ) 2024 Global Traveller Survey (GTS) report, revealing shifts in passenger expectations amidst a stabilising travel landscape and an increasing demand for traveller wellbeing and premium […]
