Manila’s Ninoy Aquino International Airport has selected SITA as its key IT partner as it looks to invest in new common use, self-service technology to improve its operational efficiency and support IATA’s...
Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme. How and why did...
Dubai World Central–Al Maktoum International Airport (DWC) continues to grow as a gateway, handling 191,950 passengers in the third quarter of 2016 – up 161% on the corresponding period a...
What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates. With duty free and travel...
World Business Partners in the spotlight. Beca spearheads Queenstown upgrade Queenstown Airport has started work on a NZ$17 million series of major airfield infrastructure improvements designed to pave the way...
Joe Bates takes a closer look at some of the latest and most innovative customer focused initiatives unveiled at the region’s airports. From Incheon’s ice rink, Singapore Changi’s ‘Social Tree’...
Kerrie Mather, Sydney Airport’s managing director and CEO and new president of ACI Asia-Pacific, talks to Joe Bates about the growth and development of Australia’s busiest gateway. Like most Australians,...
Vivian Fung rounds up all the latest news from ACI Asia-Pacific, including a report on its participation at the 53rd ICAO Conference of Directors General of Civil Aviation, Asia and...
Vivian Fung rounds up all the latest news from ACI Asia-Pacific, including a report on its participation at the 53rd ICAO Conference of Directors General of Civil Aviation, Asia and...
A snapshot of some of the biggest stories from across the region. Changi’s vision of the future Singapore Changi’s new Terminal 4 will provide passengers with a vision of the...
Hong Kong International Airport is today celebrating another major environmental milestone – reducing its carbon intensity by 25.6% per passenger or 100kg of cargo in 2015, compared with 2008 levels....
Recognising the positive impact wayfinding has on passengers can help airports better manage their customer experience and boost revenues, writes James Ackomann. Being able to navigate your way through any...
