Are you making the most of your travel retail opportunities? Rosemary Chegwyn considers some of the retail dilemmas faced by Asia-Pacific’s gateways. An age old question is what do people do to pass the time while waiting at the airport to board their flight? The answer depends on many different things, of course, perhaps most […]
A host of new contracts and record sales figures for 2014 make these exciting times for travel retail and duty free operators, writes Joe Bates. Duo to transform Auckland duty free offering Auckland Airport has announced that its duty free offering will be provided by LS travel retail Pacific and Aer Rianta International from July, […]
Airport International Group CEO, Kjeld Binger, talks to Joe Bates about the ongoing transformation of Amman’s Queen Alia International Airport. When Kjeld Binger looked out of the windows of his airport office earlier this year he could be forgiven for thinking he was back in his native Denmark, as on ground outside was something that […]
Air traffic in Indonesia is growing at such a pace that the nation’s airports are struggling to cope, writes Justin Burns. According to IATA, Indonesia will be among the top five fastest growing aviation markets over the next 20 years. Already the world’s fourth most populated country with more than 238 million people, Indonesia is […]
World Business Partners in the spotlight. Growing places Plaza Premium Lounge has opened its upgraded lounge at Vancouver International Airport (YVR). The lounge, one of four Plaza Premium Lounge spaces at YVR, is located in the airport’s new A-B Connector on Level 3 Departures of the Domestic Terminal. According to the company, the 6,390-square foot […]
In the spotlight: Security Airport: Durban’s King Shaka Special report: Spaceports Plus: Airport design & People matters Change for good Airport World editor, Joe Bates, considers the changing face of airport security and looks forward to a busy and successful new year. While being able to remotely scan someone for weapons or predict evil intent before it happens may […]
In the spotlight: Airport IT Airport: Salt Lake City Special report: Air-rail links Plus: Environment, leadership & airport design Making IT happen Airport World editor, Joe Bates, reflects on the loss of one of the team, environmental initiatives and the information technology theme of this issue. By the time you read this we will be on the home stretch in […]
In the spotlight: Invest & Build Airports: Chicago’s airports, San Juan (Puerto Rico) Special report: Sound of Music Plus: Environment, car parking & customer service CLICK HERE TO VIEW THE FULL MAGAZINE Invest and build Airport World editor, editor, Joe Bates, reflects on an eventful summer and looks forward to the upcoming ACI-NA Annual Conference in Atlanta and The Trinity Forum […]
In the spotlight: Airport Service Quality (ASQ) Airports: Ferrovial Aeropuertos & Sabiha Gökçen Special report: Investing in Africa Plus: Airport design, seating & advertising Believe in better Airport World editor, Joe Bates, considers the importance of customer service and the success of ACI’s Airport Service Quality (ASQ) customer satisfaction survey. There was a time not so very long ago, when […]
In the spotlight: Community relations Airports: Phoenix & Portugal’s airport system Special report: Brazil’s regional airports Plus: Fine dining, IT & US security Winning hearts and minds Airport World editor, Joe Bates, considers the importance of good community relations. There is an old expression that you get out of life what you put into it, and while […]
In the spotlight: Branding Airports: Moscow Vnukovo Special report: Security screening Plus: Airport design, people & UK capacity crunch Prize assets Editor, Joe Bates, reflects on a busy start to 2014 and the growing importance of an airport brand. Most industries traditionally enjoy quiet starts to the New Year; not so aviation, which has seen a host […]
In the spotlight: People/Human resources Airports: Bahrain, San Francisco & Sydney Special report: Retail innovation Plus: IT trends, security & the environment People power Airport World editor, Joe Bates, reflects on the important role frontline staff play in helping determine an airport’s image and reputation. In today’s highly competitive environment where a good ‘airport experience’ […]
