World Business Partners in the spotlight. Bengaluru boost for Nuance and SITA Bengaluru’s Kempegowda International Airport has opened a new duty free store and invested in new passenger processing technology designed to boost its operational efficiency. According to Nuance, its new 900sqm duty free store treats passengers to a walk of nostalgia and rich South […]
New Zealand has much to offer beyond the movie industry spotlight. Relatively small, in a remote corner of the world, New Zealand still manages to exert a major pull on airlines and tourists alike. Not surprisingly, allowing the unassuming to thrive seems to be a trademark of the country. Tucked away in the Wellington suburb […]
Airspace in the Middle East must have the flexibility to deal with the region’s rapid aviation growth. Aviation in the Middle East supports two million jobs and $116 billion in GDP according to a report compiled by the Air Transport Action Group. Over the next 20 years, air traffic in the region will grow at […]
When Incheon promises to do something it generally does, so it should come as no surprise to anyone to learn that its giant new Terminal 2 is on schedule for completion in September 2017 as planned. The timing, to ensure an early 2018 opening, will actually be perfect as at the current growth rate Incheon’s existing passenger […]
Peta Tomlinson and Joe Bates find out more about how Malaysia Airports Holdings Berhad (MAHB) is faring after a difficult 16 months for the country’s airlines and travel industry. If managing director, Datuk Badlisham Ghazali, has any doubts about the future success and prosperity of Malaysia’s airport system he is doing a good job of […]
In the spotlight: Customer service Airport report: Hartsfield-Jackson Atlanta Special report: ASQ winners Plus: Chinese airport development & security Charm offensive Airport World editor, Joe Bates, reflects on the importance of going the extra mile for good customer service. By the time you read this the UK will have a new government as the nation went to the polls on […]
In the spotlight: Economics & Finance Airport report: Denver International IT innovation: Improving the bottom line Plus: People matters & Project watch In it for the long-haul Editor, Joe Bates, reflects on Airport World’s 20th anniversary, healthy investor interest in airports across the globe and looks forward to the Airport Economics & Finance Conference in London When I first […]
Asia-Pacific airports once again lead the way in ACI’s annual Airport Service Quality (ASQ) customer satisfaction survey, writes Joe Bates. Queen Alia International Airport in Jordan (Best in Middle East) and Delhi’s Indira Gandhi International Airport (Best in the 25-40mppa category) were a few of the new Asia-Pacific based gateways to be honoured in this […]
Joe Bates discovers more about the ambitions and growth plans of arguably the Gulf state’s first gateway to make a global impression on the world – Bahrain International Airport. Mohamed Yousif Al-Binfalah, CEO of Bahrain Airport Company (BAC), has no doubts about the impact the planned new terminal will make to Bahrain International Airport. “Our […]
New common-use technology will help enhance the operational efficiency of 13 Indonesian gateways, writes Anthony Phillips. The ongoing upgrade of Indonesia’s airports by PT Angkasa Pura 1 (Persero) has included the installation of SITA’s common-use passenger technology (AirportConnect Open) at its 13 airports in central and eastern Indonesia. The new technology ensures that the airports […]
Joe Bates takes a closer look at the growing airport portfolios of a handful of the region’s biggest airport operators. The Asia-Pacific region arguably boasts some of the best and most successful airport operators on the planet, and an increasing number of them are now looking overseas to expand their portfolios. While the list of […]
In September 2013, Newcastle Airport received long-awaited news – its application to the New South Wales (NSW) government for an A$11.1 million grant to fund the expansion of its terminal had been successful. Fast-forward 14 months and construction of the 2,600sqm extension is well underway as part of a A$14.5 million project that will also involve […]
