Terri Morrissey and Richard Plenty provide their thoughts on dealing with difficult customers. We travel a lot. Our experience is mixed. Most of the time our journeys go without incident, but there are times when adverse weather conditions, delayed and cancelled planes and long queues can make a simple trip less than a straightforward experience. Sometimes, though, […]
Los Angeles World Airports (LAWA) has broken ground on new state-of-the-art complex for LAX’s police officers. Located just north of the Central Terminal Area in Westchester, the new $220 million building will consolidate police operations at the airport by providing a central base for officers currently split between eight different locations. “The new consolidated LAWA […]
CAA International (CAAi) has been awarded a new consultancy project to help the Kazakhstan aviation regulator adopt a new aviation oversight model, based on that used in the UK. The new regulatory system will support Kazakhstan’s air transport sector growth and provide a foundation for Kazakhstan’s aviation industry to become a world player. The project […]
Glasgow today become the first UK airport to introduce a fleet of zero-emission electric buses to its car park operation. The three-strong fleet of all-electric battery buses, which were built in Scotland by Alexander Dennis Limited (ADL), will replace the current diesel fleet used to shuttle passengers between the terminal and the airport’s Long-Stay Car […]
Small GA gateways such as Lee’s Summit Municipal Airport can become economic development engines for their surrounding communities, writes Ty Sander, project manager for Crawford, Murphy & Tilly. A municipally-owned, general aviation airport can be a curious thing for residents who don’t fly. It can easily be perceived as a major expense that serves only corporate […]
Copenhagen Airports CEO, Thomas Woldbye; Fraport Greece CEO, Alexander Zinell; and LabCampus/Munich Airport’s vice president for innovation and creation, Sarah Wittlieb, took centre stage this morning at the opening of the SMART Airports Europe Conference in Munich. Today is ‘SMART Aviation & Economic Development’ day at the event, which runs alongside inter airport Europe 2019, the […]
Ville Levaniemi, HappyOrNot’s co-founder and executive vice president of new business tells us more about the potential benefits of using customer service feedback technology at airports. A small-town in the Nordics may not seem like the most obvious inspiration point for a burgeoning technology start-up, but it certainly helped shape ours. My co-founder, Heikki, was a […]
Ottawa Macdonald-Cartier International Airport (YOW) is to partner with NAV CANADA and QinetiQ Canada (QinetiQ) to trial the company’s ant-drone technology at the gateway. The unmanned aircraft systems (UAS) technology set to be trialled at the Canadian airport is called Obsidian Counter. According to the findings of an interim report by Canada’s Blue Ribbon Task Force (BRTF) […]
China’s new Beijing Daxing International Airport boasts its own in-terminal hotel, Aerotel, operated by the Plaza Premium Group. Located in the Northeast pier of the new airport, the two-storey hotel has 215 guest rooms spread across 9,000sqm. “We created Aerotel to take care of travellers needing a space to rest right at the terminal with no […]
ACI advocates for the reliable and effective transmission of data across all airport role players, writes ACI World’s communications manager, Sabrina Guerrieri. The reliable and effective transmission of data across all airport role players is crucial to improving operational efficiency and the passenger experience. Speaking at the Civil Air Navigation Services Organisation (CANSO) Global ATM […]
S&P Global Ratings today claimed that the demise of Thomas Cook was a “manageable blow” for Gatwck that was likely to have a limited impact on the gateway. S&P points out that the airline provided just 3.8% of Gatwick’s total passenger numbers. It says: “Given the timings of the slots, we expect they will be […]
Over 15,000 dnata employees around the world teamed up and took part in the company’s unique fundraising activity, ‘dnata runs the world’, to make a positive difference to the lives of others. Across the continents, from Sydney to San Francisco, teams from 26 countries joined the challenge to run the combined distance of the circumference […]
