Customer service excellence: We salute you!
We pay tribute to ACI World’s 2022 Airport Service Quality (ASQ) Award winners whose customer service excellence continues to enhance the airport experience for passengers. Airports big and small across...
San José Mineta International Airport unveils new F&B outlet
Mayor, Matt Mahan, made a flying visit to San José Mineta International Airport this week for the official opening of Jim Stump’s Taproom + Kitchen in Terminal B. The new...
Western Sydney Airport names Amadeus as technology partner
Western Sydney International Airport (WSI), which is on track to open in late 2026, has chosen Amadeus as its strategic airport systems technology partner. In the long-term, the airport is...
Bumper holiday weekend expected at Shannon Airport
Shannon Airport is in store for a bustling May Bank Holiday as over 45,000 people are expected to travel through the airport over the holiday period. If it happens, it will represent a 42% increase on passenger traffic when compared...
Work set to start on expansion of Newcastle Airport in Australia
The A$110 million expansion of the terminal at Newcastle Airport in Australia will include significant upgrades to the airport’s existing terminal building as the gateway strives to provide a world-class...
Newcastle Airport’s Terminal expansion project set for take-off
The A$110 million expansion of Newcastle Airport’s terminal will include significant upgrades to the airport’s existing terminal building as the gateway strives to provide a world-class passenger experience for the...
The high life!
Asia-Pacific Airports takes a closer look at a few of the customer experience news stories to have made headlines this year. Established customer service champion, Singapore Changi, has added another...
Europe’s regional airports expected to enjoy ‘strong summer’
The latest industry analysis from ACI EUROPE has described a market segment which is simultaneously outperforming with a positive summer ahead, whilst also warning of disparities in the pace and...
Sydney Airport: On the comeback trail
CEO, Geoff Culbert, talks to Joe Bates about Sydney Airport’s recovery from the global pandemic and ongoing efforts to enhance the Australian hub’s facilities and services. At October’s ACI Africa/World...
Industry News
We provide a snapshot of some of the latest news stories from across Asia-Pacific and the Middle East. Hyderabad and Queen Alia celebrate birthday milestones Hyderabad’s Rajiv Gandhi International Airport...
AIRPORT WORLD 2023, ISSUE 02
VIEW THE ISSUE HERE Focus on: IT innovation Airport profile: Sydney Special report: Kansas City’s new terminal Plus: ASQ Winners, Vertiports & Sustainability Tech time The ‘IT innovation’ theme of...
Heathrow to use special luggage tags to celebrate King’s coronation
The UK’s busiest airport is preparing to welcome 12,000 flights in the 10 days around the coronation – with passengers including dignitaries, heads of state and international tourists. Heathrow has...