Western Sydney Airport names Amadeus as technology partner

Western Sydney International Airport (WSI), which is on track to open in late 2026, has chosen Amadeus as its strategic airport systems technology partner.

In the long-term, the airport is expected to become one of the biggest gateways to Australia.

As a result of the technology partnership, Amadeus is confident that passengers can look forward to “a seamless airport experience” with agent-led or self-service check-in, bag-drop and boarding, including the option to be identified using biometrics at each of these steps, minimising the need to present physical travel documents.

The entire passenger experience will be enabled by Amadeus Flow, an integrated solution to manage passenger services end-to-end, running from the cloud.

Simon Hickey, CEO of Western Australia International Airport, said: “Having a strategic airport systems partner to drive operational efficiency and customer experience with us gives WSI a clear advantage.

“Amadeus provides us with decades of experience combined with a common goal of advancing the digital experience that our customers expect.”

Sarah Samuel, Amadeus’ SVP of airport and airline operations, noted: “WSI provides much-needed aviation capacity to the Sydney market, and it will be exciting to see the impact of fully integrated systems for passengers flying from this new global gateway.

“Our self-service capabilities will support the airport’s goals to deliver an efficient and seamless experience for passengers.”