STRIVING FOR EXCELLENCE
ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers. Are departing...
NEW PLAZA PREMIUM LOUNGE OPENS AT MACTAN CEBU
Mactan Cebu International Airport has a new area for passengers to escape the hustle and bustle of the terminal following the opening of a Plaza Premium Lounge in Domestic Arrivals....
DXB RETAINS STATUS AS WORLD’S BUSIEST INTERNATIONAL AIRPORT
Despite the enforced 45-day closure of one of its two runways for refurbishment work, Dubai International Airport (DXB) welcomed 41.3 million passengers in the first half of 2019 to maintain...
SELF SERVICE TECHNOLOGY COMING TO KRABI INTERNATIONAL AIRPORT
Krabi International Airport in Thailand is to install self-service technology provided by SITA in line with its ambitions to become a regional aviation hub. The airport, operated by Thailand’s Department of...
FANTASTIC JOURNEY
Dr Michael Kerkloh reflects on close to 17 years in the hot seat at Munich Airport and is confident that he will leave a gateway and a global airport operator...
PROST – MUNICH AIRPORT’S BREWERY CELEBRATES 20TH ANNIVERSARY
Airbräu, the Munich Airport restaurant with its own on-site brewery, celebrates its 20th anniversary today. According to the gateway, the world’s only airport brewery was born from the idea of...
HEINEMANN CELEBRATES THE 50TH ANNIVERSARY OF ITS FIRST DUTY FREE SHOP
Gebr Heinemann is celebrating the 50th anniversary of the launch of its airport duty free business, which began at Cologne Bonn Airport in Germany. It all began with a small...
BLOG: NAVIGATING A BRAVE NEW WORLD FOR AIRPORTS
People expect airports to smoothly manage incidents, ensure universal passenger safety and offer a high level of convenience to customers regardless of their flight plans. Tall orders, all. Today’s airports...
KRAKÓW TO EXPAND TERMINAL AND REVAMP COMMERCIAL OFFERINGS
Kraków John Paul II International Airport has appointed London-based design specialists The Design Solution (TDS) to transform the commercial spaces in its terminal. Over the past decade the airport has been...
AIRPORTS TO COLLABORATE FOR THE BENEFIT OF NEW ZEALAND’S LOWER SOUTH
In a first for New Zealand, Dunedin Airport has signed a memorandum of understanding with Queenstown Airport Corporation and Invercargill Airport Limited to work together to make a “positive contribution”...
TECH SAVVY TRAVELLERS DRIVING AIRPORT STRATEGIES
The demands of the growing number of tech-savvy travellers will have the biggest impact on the digital plans of airports and airlines over the next six years to 2025, according...
THE POWER OF BRANDS
Interbrand strategy consultant, Jan Glanzmann, considers the value and transformative power of a strong brand, which he believes have grown from nice-to-have to must have assets. I am often asked what...