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Krabi International Airport in Thailand is to install self-service technology provided by SITA in line with its ambitions to become a regional aviation hub.

The airport, operated by Thailand’s Department of Airports, is investing in SITA’s common-use passenger processing (CUPPS) platform, along with self-service check-in kiosks at both domestic and international terminals.

Airport director, Attaporn Nuang-udom, says: “This investment in common-use infrastructure provides greater flexibility to international airlines operating from Krabi Airport and optimises terminal facilities while improving the passenger experience at the airport.

This strategic move is also aligned with our goal to uplift the image of the airport, upgrade its Airport Service Quality (ASQ) rating to international standards and keep abreast with new technology and future trends.”

Commenting on the potemtial of his airport, Nuang-udom, says: “Krabi province has a geographical advantage as it is situated between the spectacular Andaman and Gulf of Thailand coasts. 

“With abundant natural resources and tourist attractions of natural beauty, Krabi has gained increasing popularity as a tourist destination.

“Last year, Krabi saw more than four million visitors from various countries including China, Singapore, Malaysia, the UK, Russia, and South Korea, and over 30,000 flights departed from Krabi Airport.”

Sumesh Patel, SITA’s president for Asia Pacific, comments: “We are pleased to work with Krabi Airport and Samart Telcoms to bring the benefits of common-use technology, which will enhance the experience for both passengers and airlines.

“We look forward to continuing our strategic partnership to future-proof Krabi Airport, as it grows and expands to become a regional aviation center over the new few years.”

Future development plans for Krabi Airport include the construction of Terminal 3 and the renovation of Terminals 1 and 2 to increase the capacity from 1,500 passengers per hour to 3,000 passengers per hour.

Construction and expansion of aircraft parking bays are also in the plan to accommodate 40 aircraft at the same time.


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