IT INNOVATION
Hyderabad’s Rajiv Gandhi International Airport has become the first airport in India to deploy Internet of Things (IoT) enabled smart baggage trolleys that allow operator, GHIAL, to track them in real-time and ensure that there is always enough available to meet demand. The airport has deployed a LoRa (Long Range) IOT platform for its entire […]
Star Alliance has completed development of what it calls “an interoperable biometric identity and identification platform” that it says will significantly improve the travel experience for its frequent flyers. According to the airline group, the Star Alliance Biometrics platform advances the ability of member airlines to deliver a seamless customer journey, while strengthening loyalty value […]
Fort Lauderdale-Hollywood International Airport has introduced biometric boarding for all passengers on departing international flights. According to the Florida gateway, its new system delivers a touchless boarding experience whilst complying with US Customs & Border Protection Agency (CBP) requirements for all international travellers to biometrically validate they have departed the country. Developed in partnership with […]
Abu Dhabi International Airport is trialling a new enhanced ‘Smart Travel’ system, which it is confident will “shorten queues and streamline processes throughout the airport to deliver a smoother and more seamless passenger experience”. Developed by airport operator, Abu Dhabi Airports, in partnership with ConvergentAI and powered by Artificial Intelligence (AI), the new system is […]
Hyderabad’s Rajiv Gandhi International Airport has become the first airport in India to introduce e-gates for passengers boarding international flights. The gateway was the first to introduce paper e-boarding on domestic flights, and began trialling its new digital solution for international services – developed in-house by operator GMR Hyderabad International Airport Ltd (GHIAL), this month. […]
Copenhagen Airport (CPH) is to form its own IT company to sell digital services to airports worldwide. Operator, Copenhagen Airports, has joined forces with Netcompany to form Smarter Airports A/S, which it says will be 100% dedicated to developing a new, market-leading digital platform for the efficient and sustainable operation of the airports of the […]
Doha’s Hamad International Airport is trialling new check-in kiosks that use infra-red technology to detect passengers’ fingerprints and therefore eliminate the need for them to touch any screens. The kiosks, which utilise happyhover and SITA Mobile Solution technology, are being trialled for contactless self-check-in and baggage drop. The introduction of these advanced smart solutions is […]
Stuttgart becomes the first airport in Germany to embrace Amadeus’ cloud computing technology for passenger services. More than 200 check-in counters and gates, as well as 30 self-service kiosks have transitioned to to the new technology, which Amadeus says ensures a smoother check-in experience. Thanks to this technology, the migration was handled largely remotely, with […]
Since the arrival of COVID-19, industry commentators have shared a common theme – businesses need to be more tech-smart and flexible, to face the challenging times ahead. For airports, this is nothing new. The digitisation of operations has long been on the radar for all but the smallest. Artificial Intelligence (AI) has often been advertised […]
Miami International Airport (MIA) today unveiled a new online service designed to help passengers beat checkpoint queues and better manage their journeys through its facilities. According to the Florida gateway, its passengers now have a personal travel assistant available around the clock, ready to tell them the fastest checkpoint for their flight and how to […]
New biometric technology can ensure a completely contactless experience for passengers passing through Beijing Capital International Airport. The human-free journey is possible as the airport has completely automated the entire passenger journey using SITA technology – from check-in and bag drop through to immigration, security, and finally boarding. As a result, passengers only need to […]
One of the most exciting sources of growth in the travel industry today is the increased use of travel Application Programming Interface (API). APIs enable business agility and inter-connectedness and are integral to improving customer experiences as well as internal operations. However, according to Mohamed Amin, head of data and APIs at SITA, the aviation […]
