London Luton Airport (LTN) has become one of the first organisations – and the first UK airport – to achieve certification to the new BSI Kitemark for Service Excellence. The certification demonstrates the airport commitment to delivering outstanding passenger experience and covers far-reaching aspects including customer satisfaction, innovation, employee engagement, commitment to service excellence, inclusivity […]
February was a tale of differing fortunes for Ireland’s two largest airports, for while Cork Airport continued to grow strongly, the passenger cap continued to restrict Dublin Airport. Cork Airport welcomed a total of 203,466 passengers in February, marking an increase of 6% compared to the same month last year. In contrast, passenger numbers at […]
ACI EUROPE today responded to the European Commission consultation on the revision of Aviation State aid Guidelines on behalf of the European airport community, reiterating that operating aid to Europe’s regional airports must be extended to safeguard vital air connectivity. The European Commission has previously acknowledged the importance of State aid in ensuring fair competition […]
San Antonio International Airport (SAT) has its first-ever non-stop service to Ronald Reagan Washington National Airport (DCA) following the launch of American Airlines flights. According to the airport, the new air service is a significant step in its commitment to meeting the increasing demands of air travel, and the culmination of more than a decade […]
Austin-Bergstrom International Airport (AUS) has celebrated the groundbreaking of its newest parking facility, the Yellow Garage. This multi-level facility will provide approximately 7,000 parking spaces to travellers after its estimated full completion in 2027. According to the Texas gateway, the Yellow Garage will incorporate intelligent parking systems, fast automatic toll gates and roadway realignment to […]
Marhaba continues its expansion in the Philippines with the launch of a new, spacious lounge at Clark International Airport (CRK). The addition complements marhaba’s Meet & Greet services, which have been available at the airport’s Terminal 2 since 2023. Located at Gate 9 in the departure terminal, the new marhaba lounge offers a stylish retreat […]
The widely expected news that the UK government is set to approve Gatwick’s plan to bring its second runway into regular use has been welcomed by the airport. Earlier today, Transport Secretary, Heidi Alexander, said that she was “minded to approve” the airport’s expansion plan, which would effectively change the status if its northern runway […]
ACI World today unveiled its Airport Traffic Forecasts 2024–2053, projecting significant long-term growth in global passenger traffic. According to its projections, over the next three decades, global passenger numbers are expected to reach 17.7 billion by 2043 and 22.3 billion by 2053, the later nearly 2.4 times the projected volume for 2024. The projections indicate […]
Manchester Airport will become the UK’s first major international airport to adopt a ‘hybrid’ digital control tower next year. Working with air traffic service provider, NATS, and the technology company, Searidge Technologies, the airport is set to deploy operational grade, ultra-high definition panoramic cameras to help its air traffic controllers manage and optimise the airport […]
SITA’s 2024 Air Transport IT Insights report, published today, reveals how airlines and airports are increasing investment in cybersecurity, biometrics, and sustainable IT solutions. Around 74% of airlines and 72% of airports forecast an increase in overall IT spend over the next two years. These investments, it notes, show how the aviation industry is working […]
Miami International Airport enjoyed record-breaking passenger and cargo growth in 2024 and made “significant progress” with its $9 billion Future-Ready Modernization in Action Plan. The Florida gateway also notes that the continued success of the I AM MIA customer service programme helped underscore a shared commitment to operational efficiency and elevating the customer experience. At […]
Airport International Group, operator of Amman’s Queen Alia International Airport, has signed a joint declaration with the Jordanian government reaffirming its commitment to the continued development and modernisation of the country’s gateway to the world. The declaration was signed by the Minister of Transport, Her Excellency, Wesam Tahtamouni, and AIG chairman, Fernando Echegaray, in the […]
