With gate sharing between airlines on the increase, airports are turning to intelligent automation systems to help them assign gates for the smoothest journey – and most efficient throughput. As traveller numbers surge, airports are reconsidering long-term terminal leasing agreements with airline customers. Common-use terminals now account for a growing proportion of new airport infrastructure […]
Munich Airport has opened three new stores which it believes will make shopping at the gateway even more convenient and enjoyable. And the newcomers could hardly be more diverse as they include a fashion boutique, flower shop and a trendy pop-up store. “These new arrivals highlight Munich Airport’s diversity,” enthuses the airport’s director of centre management, Philipp […]
A canopy of brightly coloured umbrellas has appeared at Heathrow, but it has nothing to do with the torrential rain falling across large parts of the UK this week. The umbrellas are actually part of an initiative to raise awareness of neuro-developmental disorders, including Attention Deficit Hyperactivity Disorder (ADHD), autism, Dyslexia, Dyscalculia and Dyspraxia. Devised by […]
Birmingham Airport today published its final Master Plan and Surface Access Strategy following a 12-week public consultation to gather feedback from community and regional stakeholders. The Master Plan outlines how the airport will develop its site to handle the increase in passenger numbers up to the year 2033. It includes an investment of half a billion […]
ACI World has announced that China’s Changchun Longjia and Hohhot Baita airports are the latest gateways to be inducted into the Director General’s Roll of Excellence for the consistent delivery of exceptional customer service. ACI’s Airport Service Quality (ASQ) programme is the only worldwide service quality measurement and benchmarking service that captures passengers’ impressions and opinions while […]
Jewel Changi Airport just got a little more exciting with the unveiling of the eagerly awaited Canopy Park attractions located on the top level. The picturesque 14,000sqm space is home to seven iconic play attractions and creative gardens in Singapore Changi’s groundbreaking new facility that promises to redefine the airport experience. Hung Jean, CEO of Jewel Changi Airport […]
Carlisle Lake District Airport staff were put through their paces over the weekend as Loganair held a check-in training session ahead of the planned re-opening of the UK gateway for commercial operations. Security and passenger service agents worked through Loganair’s bespoke IT systems, customer service-related procedures and security measures. The training comes ahead of Thursday, […]
London Stansted will be launching a tender later this month for the potential operator of two new drive-through F&B units it wants to add on a “prime location” on the airport site. The tender for the long-term contract of the management and operation of the drive-through units is set to open shortly, with site tours to […]
Rome Fiumicino (FCO) has become the first airport in Italy to earn IATA CEIV Pharma certification. It obtained the certification in a community approach together with its air cargo supply chain partners. IATA CEIV pharma certification is industry recognition in support of the air transport industry complying with pharmaceutical manufacturers’ shipping requirements. The certification ensures […]
Los Angeles International Airport (LAX) celebrated World Environment Day by welcoming what it claims to have been the most eco-friendly commercial flight in aviation history. LAX makes the claim because it says that United Airlines flight 310, a Boeing 737-900ER with a special Eco-Skies livery, was the first to demonstrate the following key actions on […]
Modalis Infrastructure Partners in collaboration with Lopez and White Partnership have launched airportQM, a new consulting service aimed at providing benchmark operations and technical advisory services to airports worldwide. The new airportQM platform brings together a network of 100+ highly experienced airport and aviation experts, providing specialist advisory services to the sector in quality and […]
Edinburgh Airport’s ÂŁ75 million terminal expansion, the biggest project in a generation at the gateway, was officially opened today by Scotland’s First Minister, Nicola Sturgeon. Part of a wider ÂŁ200 million investment programme at Scotland’s busiest airport, the airport claims that the expansion enhances its connectivity options and will support passenger growth to twenty million […]
