Bengaluru-Kempegowda’s journey towards becoming an ‘algorithmic airport’

Bengaluru-Kempegowda (BLR) claims that a new strategic partnership with global decision sciences company, Mu Sigma, will further advance its status as a one-of-a-kind ‘Algorithmic Airport’ that delivers “unparalleled customer experience by harnessing the power of data-driven decision making”.

The collaboration is said to builds on operator Bangalore International Airport Limited’s established customer-first approach, where every interaction is informed by real-time insights and designed around individual passenger needs.

It hopes that by leveraging Mu Sigma’s proprietary Decision Intelligence Platform AI, and advanced analytical models, it will unify and analyse data across airport operations to anticipate evolving traveller requirements and proactively enhance convenience, comfort, and efficiency.

This, says BIAL, will further enhance convenience, comfort, and efficiency, reinforcing BLR’s evolution from a transit hub into a holistic experience hub designed around passenger intent.

BIAL is confident that the partnership will deepen its data-driven approach to decision-making by integrating Mu Sigma’s advanced Decision Intelligence capabilities across key passenger and operational touchpoints.

It notes that unified intelligence from existing systems will enable teams to proactively identify patterns, anticipate requirements, and optimise service delivery in real time.

By strengthening its analytical backbone, BIAL aims to improve operational reliability, personalise passenger experiences, and continuously raise service standards across the airport campus.

At the core of this transformation are various guest-first capabilities that make every touchpoint smarter and more intuitive.

Predictive analytics, for example, can help reduce queues at shops, restaurants, and parking, ensuring a smoother flow through the terminal.

While real-time demand forecasting and dynamic pricing should further optimise parking and transport.

It adds that passengers engaging through the Pulse App and official website (bengaluruairport.com) will “enjoy an enhanced digital experience with tailored recommendations, loyalty rewards, and timely notifications on services and offers. Inside the terminal, location-based promotions, improved signage, and curated deals will make wayfinding and decision-making effortless”.

“At BIAL, we are committed to continuously enhancing the airport experience, and this collaboration supports that ongoing journey,” enthused BIAL’s chief technical officer, George Fanthome.

“Harnessing Mu Sigma’s advanced Decision Science capabilities will allow us to personalise every interaction, anticipate disruptions before they occur, and elevate efficiency across operations.

“BLR Airport is charting the path towards a new era of world-class guest experiences.”