Dublin Airport is delighted to welcome WestJet’s new three times weekly direct service to Calgary in Alberta, Canada. The new route will be operated with a Boeing Dreamliner aircraft and is the only scheduled service between the two cities. WestJet’s new Calgary service will also offer onward connections to 24 destinations including Vancouver and Las […]
Helsinki Airport director, Joni Sundelin, tells Joe Bates more about the ongoing development of his gateway as it looks to cement its status as northern Europe’s transfer hub to Asia. Helsinki Airport recorded double digit growth in 2018 when an all-time high of 20.8 million passengers (+10.4%) passed through its facilities. The upturn follows an […]
ACI World, IATA and the Worldwide Airport Coordinators Group (WWACG) today announced the agreement of a new governance structure for the Worldwide Slot Guidelines (WSG). Airport operators, airlines, and slot co-ordinators will now play an equal role in determining the global guidelines for the allocation of airport slots. It is believed that the new agreement […]
Airport World pays tribute to the 2018 Airport Service Quality (ASQ) customer experience award winners and talks to some of the CEOs of the successful gateways. It’s official, Delhi-Indira Gandhi, Indianapolis, Moscow Sheremetyevo, Mumbai-Chhatrapati Shivaji, Singapore Changi and Seoul–Gimpo are some of the best airports in the world for the delivery of customer service. All […]
San Diego International Airport’s Arts Programme has launched its 2019 collective experience for airport travellers and visitors. The Arts Programme aims to infuse the airport with light, levity, comfort and enriching experiences. According to the airport, it aims to hghlight the region’s rich cultural community through three components – Temporary Exhibitions, Performing Arts and Public […]
The Plaza Premium Group has launched its Allways meet-and-greet service in the US market at Dallas/Fort Worth International Airport (DFW). It describes the launch as a key milestone in its US expansion plans, with the company aiming to follow up the move with the opening of a Plaza Premium Lounge at the Texas gateway in […]
The Port Authority of New York and New Jersey (PANYNJ) today announced that United Airlines will begin operations at five new gates of the new eastern concourse of Terminal B at LaGuardia Airport this weekend. Today also marks the unveiling of a brand new United Club, located on the second level of the new concourse, […]
Feast your eyes on the Flying Saucer, the new restaurant/bar in Terminal D at Dallas/Fort Worth International Airport (DFW). The new outlet is DFW’s tribute to the original Flying Saucer Draught Emporium opened by local restauranteur, Shannon Wynne, in Fort Worth in 1995. With an emphasis on quality and choice, the concept perfectly mirrored the […]
Bengaluru’s Kempegowda International Airport used GrayMatter to install a real-time point of sales (PoS) data integration and commercial analytics across all concessionaires at the Indian gateway. GrayMatters’ Airport Analytics (AA+) solution is intended to provide a better passenger shopping experience at the airport through targeted positioning of products and relevant offers. According to GrayMatter, it delivers data-driven business […]
Vanderlande has been awarded the contract to execute a significant upgrade to the baggage handling system (BHS) at Brussels Airport. The proposed operational improvements will allow the airport to handle an expected growth in annual passenger numbers from 25 to 40 million within the next 25 years. To continue to deliver excellent and compliant airport […]
Air passenger numbers are growing globally, presenting some unique challenges, beyond merely making sure airports are large enough to accommodate them, writes Christian Carstens. Technology offers some exciting solutions, like sensors and cameras, to understand passenger volume and flow. However, selecting the right solution can be challenging, as no single technology can meet all measurement […]
Innovation, capacity challenges, sustainability and the customer experience were just a few of the topics on the agenda at this year’s ACI Asia-Pacific/World Annual General Assembly, Conference & Exhibition in Hong Kong, writes Joe Bates. Hopes were high that this year’s joint ACI Asia-Pacific/World Annual General Assembly Conference & Exhibition in dynamic Hong Kong would […]
