Global airport operator Fraport AG with interests in airport across Europe, Asia and South America is selling its 10% stake in Delhi’s Indira’s Gandhi International Airport (DEL). Under the agreement signed today (September 9), Fraport is selling its entire stake in DEL operator, Delhi International Airport Limited (DIAL), to its majority owner, GMR Airports Infrastructure […]
The new Terminal 1-A at Santiago’s Arturo Benítez International Airport has been inaugurated by the President of Chile, Gabriel Boric. Other VIPs at the airport to celebrate the milestone occasion included Chile’s Minister of Defence, Maya Fernández; Minister of Public Works, Jessica López; and Minister of Agriculture, Esteban Valenzuela. The expansion of T1 has added […]
WH Smith North America (WHSNA) has partnered with local-favourite brand, Lee’s Donuts, to open a new location at Vancouver International Airport (YVR). Lee’s Donuts is a mom-and-pop shop developed by founders Alan and Betty-Ann Lee in 1979. The original shop opened in Granville Island Public Market and has since expanded to several other locations around […]
Joe Bates takes a closer look at the different ways airports are introducing artwork into terminals and across the airport campus to create a destination in their own right and a unique experience for travellers. Embracing art in terminal buildings might not be the newest fad in the world, but it appears to be one […]
The Shannon Airport Group, which owns and operates Shannon Airport and a significant property portfolio at its Shannon Campus, is today celebrating the 10th anniversary. A decade on, Shannon Airport is on track to handle over two million passengers for the first time since 2009, while over €178 million has been invested across the airport […]
ACI World director general and CEO, Luis Felipe de Oliveira, addresses the global challenge of passenger facilitation and ACI World’s commitment to building a more accessible and inclusive air transport system. This is my last View from the Top as my tenure as ACI World director general and CEO comes to the end after an […]
Singapore Changi has unveiled the world’s largest ever display of sunflowers at an airport, with some larger than life sculptures being eight metres tall. ‘A Sunflower Sojourn’ features over 5,000 sunflowers of more than 10 exquisite varieties, beautifully arranged at over 20 locations across all four terminals. The showcase extends outdoors to Hub & Spoke […]
ACI World Business Partner, Copenhagen Optimization, has entered the South American market with the implementation of its virtual queuing technology at Montevideo’s Carrasco International Airport (MVD) in Uruguay. The service, which allows passengers to reserve a specified time for security checks to help them pass through security more quickly and efficiently, also marks the first […]
Pragma Consulting’s Mohamed Hisham considers how focusing on families can significantly boost the non-aeronautical revenue of airports. Airports are constantly looking for ways to improve their non-aeronautical revenue, and an important segment to focus on is passengers travelling with children. Families travelling with children represent a significant opportunity for airports to boost revenue across both […]
London Gatwick has partnered with AccessAble to launch a series of bespoke Detailed Access Guides helping passengers navigate more easily, safely and confidently through the airport. The free guides cover 30 different areas of London Gatwick – including departures and arrivals, car parks and the train station – and provide passengers with information such as […]
Budapest Airport (BUD) has celebrated the return of easyJet’s twice-weekly service connecting the Hungarian capital with Lyon. BUD and Lyon Saint Exupéry Airport (LYS) are part of global airport operator VINCI Airports’ network of European airports. Last operated pre-pandemic, the resumption of the link between these two captivating cities will serve the airport’s rising tourism […]
VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Amsterdam Schiphol Special report: Asia’s big build Plus: ACI News, Sustainability & SMART Airports review Everything counts Editor, Joe Bates, reflects on the importance of good customer service in this ‘passenger facilitation’ themed issue of Airport World. Some 16 years ago, I pondered what constituted good customer service […]
