Strong growth on leisure routes including Mykonos, Skiathos and Florence helped tip London City Airport to its busiest-ever month in July 2019. A total of 490,819 passengers chose London’s most central airport, 4% up (+19,300) compared to July 2018, which previously held the 32-year record. It means the airport is on track to welcome over […]
Shannon International Airport is celebrating the 10th anniversary of the launch of its US Preclearance service. Established at the airport on August Bank Holiday weekend 2009, Shannon was the first airport in Europe and the Middle East to offer this service, which allows passengers bound for the US to preclear agriculture, customs and immigration controls […]
Some of the biggest airport seating companies in the world provide their thoughts on the importance of seating, the latest trends and the challenges of changing passenger dynamics. Paul Williams, CEO of the Zoeftig Group Why should airports care about seating? The passenger experience is coming more into focus and the provision of seating in […]
Just in time for the big summer getaway, London Gatwick has opened a new Arrivals facility which it is confident will ensure a faster and more convenient airport experience for domestic travellers from other parts of the UK and Republic of Ireland. As a result of a £24 million investment, passengers arriving from the UK […]
London Luton Airport (LLA) has begun a new trial which will see drivers of electric vehicles (EVs) benefit from reduced drop-off and pick-up charges. The trial forms part of the airport’s efforts to encourage the use of sustainable methods of transport. It will run from August 1 until September 30, 2019, and the reduced rate […]
Passenger numbers in China bounced back in May with Shanghai Pudong (+6.7%), Chengdu Shuangliu (+6.7%) and Shenzhen Bao’an (+6%) airports enjoying the biggest upturn in volumes. ACI, which today released the monthly traffic figures for airports across Asia-Pacific and the Middle East, attributes the rise in throughput to the start of the holiday season in China. […]
Boston Logan operator, Massachusetts Port Authority (Massport), has launched a communication plan to inform passengers, employees and tenants about an upcoming series of construction projects at the New England gateway. According to Massport, the projects will have “major impacts to the travelling public” over the next five years, and include roadway detours starting this autumn. Massport insists […]
The challenges of growth, innovative technology and the customer experience were just a few of the topics on the agenda at this year’s ACI Asia-Pacific/World Annual General Assembly Conference & Exhibition in Hong Kong, writes Joe Bates. Hopes were high that this year’s joint ACI Asia-Pacific/World Annual General Assembly Conference & Exhibition (WAGA) in dynamic […]
Investing in hotel accommodation is a strategic move that more airports could be capitalising on to boost revenues and customer satisfaction levels, writes ICF’s Stephen Freibrun. The buzz around airport hotels has taken off in recent months – from May’s opening of the hotly anticipated TWA Hotel at New York’s John F Kennedy Airport (pictured […]
Is this what airports will look like in 2075? The vision of the future above is the winning design submitted by North Carolina State University student, Daoru Wang, in Fentress Architects’ annual Airport of the Future competition. Wang’s vision, called ‘Infinity Airport’, earned him $10,000 and the opportunity to receive the award from Curt Fentress at […]
Budapest Airport CEO, Jost Lammers, is to replace Dr Michael Kerkloh as the managing director of the Flughafen München GmbH (FMG) Group on January 1, 2020. He will also become the future chairman of FMG’s management board when Kerkloh steps down at the end of 2019 after more than seventeen years with the airport. Minister of State and […]
ACI World director general, Angela Gittens, reflects on the importance of catering to customer needs in today’s ‘phygital’ world. Digital transformation is happening in all industries. For airports, it involves transforming established processes and services to improve their operations to deliver a better experience to all passengers and customers. With the extensive use of smartphones, […]
