ACI Asia-Pacific has called for flexible regulatory policies, innovative procedures, greater efficiency and a better passenger experience as part of its long-term approach to help airports make a sustainable recovery. At the ICAO’s 57th Conference of Directors General of Civil Aviation for Asia and Pacific Regions in Incheon, South Korea, ACI Asia-Pacific made a number […]
A new PwC report – Road to Jet-Zero – outlines what it claims are the range of support measures needed to ensure that air travel in the UK becomes even more sustainable in the future, ultimately becoming a CO2 free industry. It notes that aviation currently accounts for 7% of the UK’s total carbon emissions. […]
Brisbane Airport has experienced its busiest day since before the start of the global pandemic, with 65,000 passengers today passing through its Domestic and International terminals. “This is great news for Queensland and the recovery of tourism across the State,” enthused Gert-Jan de Graaff, the CEO of operator, Brisbane Airport Corporation. “Right now, the terminals […]
Operation familiarisation for flights on Hong Kong International Airport’s new North Runway started today. At 08.24, a Government Flying Service plane landed as the first flight taking part in the familiarisation on the Third Runway, followed by the first commercial flight, a cargo flight from Shanghai Pudong, touching down at 08.27. Final preparation for operation […]
Nearly 2.9 million passengers passed through Swedavia’s airports in June, meaning that traffic volumes have risen at Sweden’s gateways for the third straight month for the first time since the start of the pandemic. June is usually the strongest travel month of the year due to increased demand and routes being added during the summer. […]
US Secretary of Transportation, Pete Buttigieg, has announced that Los Angeles International Airport (LAX) will receive $50 million as part of the federal Bipartisan Infrastructure Law to help reconstruct and modernise its terminal roadway systems, including a reconfiguration of the main entrance to the airport. “Americans deserve modern airports that meet the needs of their […]
Norwegian’s latest traffic figures support the fact that the upturn in passenger numbers across Europe’s airports is gathering pace, the airline today revealing that it handled 1.9 million people across its network in June. The total represents a 19% increase on the previous month and the highest number since the outbreak of the pandemic, with […]
Kyung Wook Kim, president and CEO of long-time ASQ champion, Incheon International Airport, tells Joe Bates more about his gateway’s customer service focus and ambitions. WHY DO YOU TAKE GOOD CUSTOMER EXPERIENCE SO SERIOUSLY? Because customer feedback touches on many different areas and sheds light on what we have to do to do even better. […]
Hosted by Changi Airport Group, the 17th ACI Asia-Pacific Board Meeting & Regional Assembly held in Singapore from May 16-18, 2022, proved to be a productive and highly successful event, writes senior manager for media and communications, Sunil Subbaiah. Though scaled down significantly and different from our usual annual gatherings, the event saw an overwhelming […]
Dato’ Iskandar Mizal Mahmood, managing director of Malaysia Airports, talks to Joe Bates about his company’s customer service strategy, ASQ successes and recovering from the global pandemic. Anyone who has ever visited Malaysia, particularly those lucky enough to have been on holiday there, will know that they can expect a warm welcome and, more often […]
Airport International Group (AIG) has announced that Jordan’s Queen Alia International Airport has become the first gateway in the Middle East and one of only 21 in the world to achieve Level 4+ ‘Transition’ status in ACI’s Airport Carbon Accreditation programme. The Amman gateway notes that it was awarded the certificate following a “rigorous review […]
Singapore’s gateway to the world has stepped up the promotion of its Changi Precinct, which it hopes will prove a big hit with passengers wishing to explore and have fun as traffic numbers begin to rise again after the global pandemic. The new ‘Hello, Changi Precinct’ gallery in Terminal 3 is essentially designed to drive […]
