There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey. Bigger and better than ever with more airports participating (318) and more award categories than before, a record-equalling 62 gateways were recognised for their […]
Hactl has has become the first cargo handler at Hong Kong International Airport to obtain IATA CEIV Pharma certification. Hong Kong Air Cargo Terminals Limited (Hactl) claims that its certification is the result of an initiative sponsored by Hong Kong Airport Authority, in which all relevant industry players at the airport will undergo validation for the IATA […]
Asia-Pacific Airports discovers that confectionery remains an important product in airport duty free shops across the globe. A new study by the Tax Free World Association (TFWA) has highlighted the important role that confectionery plays in attracting customers to duty free and travel retail across all categories. The report, which is part of the TFWA Category […]
A special report from Siemens about its baggage handling contract at Guangzhou Baiyun and Saudi Arabian success for Lagardère Travel Retail. Fast and efficient Guangzhou Baiyun and Incheon are the latest Asia-Pacific hubs to select Siemens to install innovative baggage handling systems. Siemens’ tray technology is in great demand at large transfer hubs across the […]
Darwin International Airport (DIA) is set to become the home of the 25th aeromedical base for the Royal Flying Doctor Service (RFDS). The RFDS has been evacuating patients from Central Australia and the Kimberley region to Royal Darwin Hospital for almost 80 years, utilising a combination of hangar sub-lease and shared access arrangements with general aviation […]
Asia-Pacific Airports finds out more about the pioneering environmental efforts of Brisbane, Delhi–Indira Gandhi, Hong Kong and Sydney airports. Brisbane Airport has issued its first ever sustainabilty report demonstrating how it addresses its responsibilities to customers, partners, shareholders and community in a sustainable manner without adverse environmental or community impacts. The FY16 Sustainability Report, developed under the Global Reporting Initiative […]
Cameron Mann, Smith Detection’s global markets director for aviation, talks to Asia-Pacific Airports about some of the key security challenges and opportunities facing airports today. Can airports ever be 100% safe from terrorist attack? This implies no risk and this is simply not the case. However, airports are actively taking steps to improve their security […]
ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations. We have launched an innovative new guide called ACI passenger personas: A new approach to passenger profiling, which is designed to support airports in developing a deeper understanding of the […]
Brüel & Kjær’s Mike Rikard-Bell discusses how technology is helping keep residents informed of aviation’s noise mitigation efforts and dispel the misconception that ‘annoyance’ is simply about exposure. It’s over 25 years since Canadian mining executive, Jim Cooney, coined the phrase “Social Licence to Operate” that has become a rallying cry for progressive businesses, nowhere more so than […]
Harley-Davidson’s first merchandise-only showroom, Mach-1, has joined the growing list of global brands in Mumbai–Chhatrapati Shivaji International Airport’s Terminal 2. According to the airport, the 500sq ft showroom will “give travellers an opportunity to shop for authentic Harley-Davidson merchandise while on-the-go”. The store located at T2 departures is designed with an industrial look, open ceiling, […]
Gez Johns provides an update on the ongoing upgrade and expansion of the terminal building at Auckland International Airport. Once considered something of an outlier in the Pacific, Auckland Airport is rapidly becoming an aviation hub – one Airbus predicts will be welcoming over 10,000 long-haul passengers a day by 2030. In its most recent […]
Sydney Airport has launched an innovative new service offering tailored, real time flight information to passengers via social media to further enhance the customer experience. The airport has partnered with software provider TIC, whose BizTweet platform connects passengers with airports through social media. Passengers flying to or from Sydney Airport can keep up to […]
