Biometric on-the-move technology first for Indonesia’s airports

Indonesia’s Directorate General of Immigration has become the first authority in the world to introduce biometric corridors at scale with new biometrics on-the-move technology.

This brand-new innovation from Amadeus uses AI-enabled biometrics to validate passenger identities “in motion” through wide corridors, rather than stopping to manually present documents to a border guard or at a counter.

This technology, insists Amadeus, transforms immigration from a slow process characterised by queues into a fast, smooth and seamless experience.

As part of the “All Indonesia” initiative, a major government-led digital transformation aiming at streamlining the entry process for international travellers, Indonesia’s immigration authority has deployed two biometric corridors at Jakarta airport and a third at Surabaya.

Leveraging its inclusive design and capabilities, the corridors will initially be used for elderly and disabled travellers, to support Indonesia’s vision to embrace transformational technology for everyone. Future applications are envisaged for all passengers across the country’s entire airport infrastructure.

From today travellers requiring special assistance can enroll to use the new biometric corridors within the ‘All Indonesia’ app –that brings together immigration, customs, health and quarantine declarations into one simple digital experience.

10-fold increase in border crossing capacity observed for the Hajj pilgrimage

Prior to being deployed for elderly and disabled passengers, the biometric corridors were used to facilitate the arrival of Hajj pilgrims.

Indonesia has the largest quota of Hajj pilgrims of any country in the world with an estimated 220,000 people traveling between Indonesia and Saudi Arabia this year to observe the pilgrimage.

During the pilgrimage, each biometric corridor facilitated 30+ border crossings per minute at peak times, providing a more than ten-fold increase in border-crossing capacity compared to today’s biometric eGates.

In total, more than 50,000 Hajj pilgrims were processed using the new biometrics-on-the-move technology.

The Seamless Corridor has been deployed to the Indonesian airports in a collaboration between Amadeus and Sinergi Teknoglobal Perkasa.

Rudy Daniello, executive vice president for AirOps at Amadeus, enthused: “The Seamless Corridor is the ‘jewel in the crown’ of our end-to-end portfolio for seamless travel, helping to remove friction and queues at the border.

“In combination with innovations in digital identity and biometrics at key airport service points, it’s finally possible for airlines, airports and governments to provide a truly seamless, secure experience, free from document checks, queues and barriers.”

For immigration officers and airport staff, Amadeus notes that the solution reduces pressure during peak periods allowing them to focus on supporting passengers in need of assistance, rather than managing bottlenecks or repetitive identity checks.

The three Amadeus Seamless Corridors are already fully operational at two of Indonesia’s international airports, and support the existing 243 automated border control gates in helping the country’s border authority to be at the forefront of immigration management.