Airbräu, the Munich Airport restaurant with its own on-site brewery, celebrates its 20th anniversary today. According to the gateway, the world’s only airport brewery was born from the idea of offering passengers and visitors a unique, Bavarian-themed dining experience. Airbräu, which features Europe’s largest covered beer garden, quickly became a popular spot for not only […]
Gebr Heinemann is celebrating the 50th anniversary of the launch of its airport duty free business, which began at Cologne Bonn Airport in Germany. It all began with a small kiosk with a service counter at Cologne Bonn, where the Hamburg family business is still the retail concessionaire today, although the operation has grown to […]
VIEW THE ISSUE HERE In the spotlight: Customer service Airport report: Munich Special report: Passenger facilitation Plus: F&B innovation & Industry news Airport World editor, Joe Bates, reflects on how the aviation industry’s attitudes towards customer service and the airport experience have changed over the years. Never ending journey Arguably one of the easiest ways of showing how airport attitudes towards customer service […]
People expect airports to smoothly manage incidents, ensure universal passenger safety and offer a high level of convenience to customers regardless of their flight plans. Tall orders, all. Today’s airports simultaneously face familiar, evolving and brand new challenges that complicate operations and directly impact travel experiences. ‘Black swan’ events like Gatwick’s recent run-in with drones continue to make the […]
Kraków John Paul II International Airport has appointed London-based design specialists The Design Solution (TDS) to transform the commercial spaces in its terminal. Over the past decade the airport has been one of the fastest-growing regional airports in Europe and has developed an ambitious Master Plan for its long-term development. The blueprint for the future includes […]
In a first for New Zealand, Dunedin Airport has signed a memorandum of understanding with Queenstown Airport Corporation and Invercargill Airport Limited to work together to make a “positive contribution” to the Lower South. The purpose of the co-operative agreement is to foster a collaborative working relationship across the airports of the Lower South for […]
The demands of the growing number of tech-savvy travellers will have the biggest impact on the digital plans of airports and airlines over the next six years to 2025, according to industry executives. The findings are revealed today in a new report published today by IT provider SITA. The report, 2025: Air Travel for a Digital Age, […]
Aéroports de Montréal (ADM) has announced that it plans to help create an ecological park to the north of the Montréal Trudeau (YUL) site in the Saint-Laurent borough. The news follows discussions with Canada’s Minister of Transport, the Honourable Marc Garneau, who supports changing the land’s vocation to an ecological park. As a result, a […]
A report released today by a cross-party group of backbench MPs has urged the UK government to slash Air Passenger Duty if it wants the economy to flourish after Brexit. The report, the release of which was timed ahead of the UK’s scheduled departure from the European Union, was the culmination of a months-long evidence […]
According to Ookla, the Wi-Fi speeds at Los Angeles International Airport (LAX) continue to grow and its average download speeds are among the best in the US and Canada. Internet speed test company Ookla, shows that Wi-Fi speeds on LAX free network now top 70.6Mbps – an increase of 541% since 2016, when the average download […]
Although rising global traffic figures show that air travel has never been so popular, there is no denying that the selfish action of some passengers onboard flights can make journeys a little stressful, and today we reveal a few of these annoying habits. According to a new survey by flight-search website, Alternative Airlines, the public’s pet […]
Gatwick Airport has formally started the process to bring its existing Northern Runway into routine use by submitting a notice to the Planning Inspectorate (PINS) of its intention to prepare an application for development consent. This action establishes the ‘Gatwick Airport Northern Runway’ project on the PINS website and is the first step in the […]