Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme. How and why did your airport join ASQ? Nowadays, more often than not, what identifies an airport in the customer’s mind is the overall airport experience. Indeed, the experience […]
Dubai World Central–Al Maktoum International Airport (DWC) continues to grow as a gateway, handling 191,950 passengers in the third quarter of 2016 – up 161% on the corresponding period a year ago. The huge upturn, from the admittedly modest Q3 2015 total of 73,466 passengers, makes it one of the fastest growing airports in the […]
What do airport retailers and F&B operators have to do to win over customers and convince them to return again and again? Clare Williams investigates. With duty free and travel retail sales set to top $100 billion by 2023, according to the latest data from Generation Research, it makes sense for airports to make the best of […]
World Business Partners in the spotlight. Beca spearheads Queenstown upgrade Queenstown Airport has started work on a NZ$17 million series of major airfield infrastructure improvements designed to pave the way for evening flights in winter 2016 and improve the overall safety and efficiency of operations. The airport’s main runway will be widened by 15 metres […]
Joe Bates takes a closer look at some of the latest and most innovative customer focused initiatives unveiled at the region’s airports. From Incheon’s ice rink, Singapore Changi’s ‘Social Tree’ and roaming airport ambassadors in Dubai and Hong Kong, there is no doubting that the region’s airports continue to lead the world when it comes […]
Kerrie Mather, Sydney Airport’s managing director and CEO and new president of ACI Asia-Pacific, talks to Joe Bates about the growth and development of Australia’s busiest gateway. Like most Australians, Kerrie Mather is used to travelling as, to use her words, “Australia is a big country at the bottom of the world” and to get anywhere […]
Vivian Fung rounds up all the latest news from ACI Asia-Pacific, including a report on its participation at the 53rd ICAO Conference of Directors General of Civil Aviation, Asia and Pacific Region. A busy few months for ACI Asia-Pacific culminated in representing the interests of our member airports at the 53rd ICAO Conference of Directors General […]
Vivian Fung rounds up all the latest news from ACI Asia-Pacific, including a report on its participation at the 53rd ICAO Conference of Directors General of Civil Aviation, Asia and Pacific Region. A busy few months for ACI Asia-Pacific culminated in representing the interests of our member airports at the 53rd ICAO Conference of Directors General […]
A snapshot of some of the biggest stories from across the region. Changi’s vision of the future Singapore Changi’s new Terminal 4 will provide passengers with a vision of the future in terms of its implementation of self-service facilities, according to operator, Changi Airport Group (CAG). “Based on current trends, airports of the future will […]
Hong Kong International Airport is today celebrating another major environmental milestone – reducing its carbon intensity by 25.6% per passenger or 100kg of cargo in 2015, compared with 2008 levels. This achievement surpassed the original target of reducing carbon intensity by 25%, set in 2010. Operator Airport Authority Hong Kong and its business partners have […]
Recognising the positive impact wayfinding has on passengers can help airports better manage their customer experience and boost revenues, writes James Ackomann. Being able to navigate your way through any building is important. If that building is an airport moving millions of passengers through often-unfamiliar environments, processes, procedures and languages, the need for good wayfinding […]
Sydney Airport has announced that Italian luxury brand Gucci will join the airport’s newly transformed T1 International fashion precinct in early 2017 in an Australian airport first. Established in Florence in 1921 and now one of the world’s most distinguished fashion brands, Gucci will join a premium collection of 13 new brands at Sydney Airport, […]
