Our picture round-up pays tribute to the Asia-Pacific gateways whose outstanding levels of service led to them winning Airport Service Quality (ASQ) customer satisfaction awards. Asia-Pacific airports once again shone in this year’s ACI’s Airport Service Quality (ASQ) customer satisfaction survey, and many were on hand to pick up their prizes during a glittering awards […]
Chad Newton has been confirmed as the new CEO of Wayne County Airport Authority (WCAA), operator of Detroit Metropolitan and Willow Run airports. The WCAA board voted to appoint him CEO last November and his appointment was approved yesterday. He becomes the airport authority’s first permanent CEO since the departure of Joseph Nardone this time […]
Five new duty free shops spread over 8,000sqm have opened at Istanbul Airport ensuring that Turkey’s new hub now boasts one of the biggest commercial areas in the world. The new Unifree Duty Free additions, in collaboration with Gebr Heinemann, means that the airport’s duty free zone now covers a total floor area of 53,000sqm. […]
ACI World today praised India’s decision to seek a new wave of private investment to further develop the country’s airport system. It claims that the move will better enable India to respond to the growing demand for air services. The key context for discussion at the Global Aviation Summit in Mumbai – organised by the […]
The Port of Seattle’s latest environmental innovation is pushing to make Seattle-Tacoma International Airport the US’s first airport heated entirely by renewable natural gas. The Port announced a Request for Proposals last week, calling for renewable natural gas service to supply Sea-Tac Airport’s boilers and bus fueling system, which is responsible for more than 80% […]
Heathrow Airport’s recently released record passenger figures for 2018 came as no surprise, as the number of people travelling from the UK’s aviation hubs continue to climb, writes Entec Si’s Eman Al-Hillawi and Matthew Garrett. With figures set to increase over the coming years, airports should consider potential expansion strategies alongside overall efficiency improvements if they are […]
Hong Kong International Airport (HKIA) enjoyed a record breaking 2018, handling an all-time high of 74.7 million passengers, 427,725 aircraft movements and 5.1 million tonnes of cargo. The figures represent upturns of 2.5%, 1.7% and 1.5% respectively on 2017. Fred Lam, CEO of Airport Authority Hong Kong, says: “It’s gratifying to see HKIA scale new heights […]
It is important to practice inclusion and diversity in the design process as it positively impacts on the terminal design and improves the level of customer service, writes Jacobs’ Keith Hui. I recently had the opportunity to revisit an airport terminal I worked on 20 years ago. I had not returned since its construction and my […]
A number of European airports hit all-time traffic highs in 2018, some of the biggest upturns in traffic reported to date happening at Frankfurt (7.8%), Edinburgh (+6.5%) and London Luton (+5%). Frankfurt Airport welcomed a 69.5 million passengers (+7.8%) in 2018 – five million more than 2017. Operator, Fraport, attributes the impressive rise to the […]
Helsinki Airport is on the look out for 200 volunteers to experience its new Aukio central square before it opens for business in February.Described by Finavia as one of the most impressive new spaces of Helsinki Airport, the new central square will provide arriving and departing passengers with their first and last impressions of Finland. […]
London’s Heathrow Airport broke the 80 million passengers per annum milestone in 2018, accommodating 80.1 million (+2.7%) during a record breaking year. In comparison, London Stansted handled an all time high of 28 million (+8.1%), while London Gatwick has yet to release its results, which will have been negatively impacted by the drone enforced closures […]
Dubai Airports CEO, Paul Griffiths, talks to Joe Bates about the growth and development of Dubai’s airport system and some of the opportunities and challenges going forward. When Paul Griffiths became CEO of Dubai Airports in late 2007, Dubai Civil Aviation Authority president and CEO and chairman of the Emirates Group, His Highness Sheikh Ahmed […]
