VIEW THE ISSUE HERE In the spotlight: Customer service Airport report: Munich Special report: Passenger facilitation Plus: F&B innovation & Industry news Airport World editor, Joe Bates, reflects on how the aviation industry’s attitudes towards customer service and the airport experience have changed over the years. Never ending journey Arguably one of the easiest ways of showing how airport attitudes towards customer service […]
Kraków John Paul II International Airport has appointed London-based design specialists The Design Solution (TDS) to transform the commercial spaces in its terminal. Over the past decade the airport has been one of the fastest-growing regional airports in Europe and has developed an ambitious Master Plan for its long-term development. The blueprint for the future includes […]
People expect airports to smoothly manage incidents, ensure universal passenger safety and offer a high level of convenience to customers regardless of their flight plans. Tall orders, all. Today’s airports simultaneously face familiar, evolving and brand new challenges that complicate operations and directly impact travel experiences. ‘Black swan’ events like Gatwick’s recent run-in with drones continue to make the […]
Interbrand strategy consultant, Jan Glanzmann, considers the value and transformative power of a strong brand, which he believes have grown from nice-to-have to must have assets. I am often asked what I consider to be a company’s biggest single asset, and in many cases, it is the brand. The brand value of one of the world’s […]
The demands of the growing number of tech-savvy travellers will have the biggest impact on the digital plans of airports and airlines over the next six years to 2025, according to industry executives. The findings are revealed today in a new report published today by IT provider SITA. The report, 2025: Air Travel for a Digital Age, […]
In a first for New Zealand, Dunedin Airport has signed a memorandum of understanding with Queenstown Airport Corporation and Invercargill Airport Limited to work together to make a “positive contribution” to the Lower South. The purpose of the co-operative agreement is to foster a collaborative working relationship across the airports of the Lower South for […]
Taoyuan International Airport was one of the fastest growing cargo hubs in Asia-Pacific in 2018, writes Joe Bates. Having climbed its way into the top five busiest cargo gateways in Asia-Pacific in the last year, Taoyuan International Airport (TPE) is determined to stay there by enhancing its services and facilities to ensure the even faster […]
A report released today by a cross-party group of backbench MPs has urged the UK government to slash Air Passenger Duty if it wants the economy to flourish after Brexit. The report, the release of which was timed ahead of the UK’s scheduled departure from the European Union, was the culmination of a months-long evidence […]
Aéroports de Montréal (ADM) has announced that it plans to help create an ecological park to the north of the Montréal Trudeau (YUL) site in the Saint-Laurent borough. The news follows discussions with Canada’s Minister of Transport, the Honourable Marc Garneau, who supports changing the land’s vocation to an ecological park. As a result, a […]
Passenger traffic across Asia-Pacific and the Middle East increased by +2.1% and +8.1% respectively in June. However, in China, the overall passenger growth was negatively impacted by adverse weather conditions in the southern and eastern parts of the country, which caused significant flight cancellations at many airports. And, according to ACI figures, the domestic sector […]
According to Ookla, the Wi-Fi speeds at Los Angeles International Airport (LAX) continue to grow and its average download speeds are among the best in the US and Canada. Internet speed test company Ookla, shows that Wi-Fi speeds on LAX free network now top 70.6Mbps – an increase of 541% since 2016, when the average download […]
Although rising global traffic figures show that air travel has never been so popular, there is no denying that the selfish action of some passengers onboard flights can make journeys a little stressful, and today we reveal a few of these annoying habits. According to a new survey by flight-search website, Alternative Airlines, the public’s pet […]
