US Transportation Secretary, Elaine Chao, today announced that the Department will award $986 million in airport infrastructure grants to 354 airports in 44 states and Puerto Rico and Micronesia. This is the fifth allotment of the total $3.18 billion in Federal Aviation Administration(FAA) Airport Improvement Program(AIP) funding for airports across the United States. “Infrastructure projects funded by […]
What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s management consultant, Kateryna Hess, investigates. Customer experience (CX) has become a buzz word in today’s service industries from telecommunications, financial institutions and travel organisations to infrastructure providers. Consumers have become more connected and well informed about prices and […]
Moscow Sheremetyevo handled 33.8 million passengers in the first eight months of the 2019 –a healthy 13% rise on the corresponding period a year ago. The Russian gateway has one of the best on-time performance records in the world and claims that this was maintained in August with 93.8% of flights departing on time, according […]
Dublin Airport’s new North Runway will become a step closer to reality in the next 10 days with the pouring of the first concrete paving on its 3.1 kilometre long site. The start of construction of pavement quality concrete, which is the top layer of the new runway, is a key milestone for the €320 […]
The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman. The true impact of the digital revolution on the airport business is only now starting to become apparent. Digitising and automating a wide range of airport processes makes life smoother and faster for the passenger […]
New passenger processing technology will play a key role in raising customer satisfaction levels at airports, writes SITA’s president for air travel solutions, Matthys Serfontein. With IATA predicting that airlines will carry 8.2 billion passengers by 2037, just about double today’s numbers, the pressure really is on airports to enhance their capacity to enable them […]
According to ACI’s latest World Airport Traffic Report, passenger numbers are estimated to have reached 8.8 billion in 2018, an increase of +6.4% compared to the previous year. In addition, the world’s airports accommodated 122.7 million metric tonnes of cargo and almost 100 million aircraft movements. While growth moderated slightly compared to 2017, ACI says […]
Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport. Why do you take the provision of good customer service so seriously? Because Ngurah Rai International Airport is the first and last impressions most people have of Bali, and we […]
ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers. Are departing passengers more satisfied with an airport’s services than arriving passengers, or vice versa? Are there any specific groups of passengers particularly influenced or less satisfied […]
Sydney Airport has unveiled a new departures experience at the T1 International terminal including a refreshed farewell point for travellers and their family and friends. The farewell point features a curved wall incorporating more than 10,000 lineal metres of Tasmanian Oak weighing 9,000kg, as well as 25-metres of digital screen displaying vibrant images of Sydney, […]
Despite the enforced 45-day closure of one of its two runways for refurbishment work, Dubai International Airport (DXB) welcomed 41.3 million passengers in the first half of 2019 to maintain its status as the world’s busiest international airport by traffic volumes. The closure of its southern runway meant that passenger traffic at the airport was […]
Mactan Cebu International Airport has a new area for passengers to escape the hustle and bustle of the terminal following the opening of a Plaza Premium Lounge in Domestic Arrivals. The T1 located lounge joins Plaza Premium’s existing facility in the International Terminal. “Cebu is one of the most developed provinces in the Philippines and […]
