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CUSTOMER EXPERIENCE HOSPITALITY INVESTING IN AIRPORTS NEWS

Changi to create new private terminal and lifestyle hub

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Singapore Changi continues to set the bar when it comes to innovation, its latest project being plans to transform its former Commercially Important Persons (CIP) terminal site into a vibrant travel and lifestyle destination for premium travellers.

According to operator Changi Airport Group (CAG), the new facility will include an enhanced private terminal and a new amenities cluster linked to the existing Hub & Spoke.

And it is so confident of its success that it states that the new addition – located at the southern node of Terminal 2 – “will transform Changi’s premium travel experience when it opens in mid-2027”.

ELEVATED PRIVATE TERMINAL EXPERIENCE

The new private terminal will be jointly operated by CAG and hospitality king Plaza Premium Group (PPG).

Offering a fully personalised journey at every touchpoint, CAG believes that passengers using this terminal will be able to rest and recharge in an exclusive space, before being facilitated for their flight. There will be smooth transfers to boarding gates and convenient access to Changi’s world-class shopping.

The private terminal will feature a deluxe lounge, bar, private suites and bespoke dining, blending sophistication with understated elegance. It will also feature a versatile, high-end event space designed for larger entourages and private gatherings, where discretion, scale and elevated design come together seamlessly.

Ang Siew Min, CAG’s senior vice president for airport operations development and airport operations services, shared: “Some of today’s travellers seek more than just a comfortable place to spend time before their flight — they are after a personalised premium experience.

“CAG is meeting this demand with an upgraded private terminal that delivers an exceptional experience. In addition, a curated selection of dining and wellness offerings awaits just steps from the private terminal, further enriching the suite of options available to our passengers.”

While PPG’s chief transformation officer, Mei Mei Song, enthused: “As we join hands with CAG on the development and operations of this pioneering private terminal, PPG is committed to delivering a consistently elevated end-to-end experience for premium travellers at Changi Airport.

“By bringing together our global expertise in airport hospitality with Changi’s renowned operational excellence, we will offer a new benchmark in personalised, seamless and bespoke services for our discerning guests.”

EXPANDED HUB & SPOKE AMENITIES

According to CAG, the expanded Hub & Spoke amenities cluster will offer fresh dining concepts, as well as wellness and pet-friendly facilities to serve both passengers and local residents.

Anchoring the venue will be Changi’s first covered amphitheatre and open-air plaza, designed to host intimate to mid-scale events. It promises that it will be be a dynamic destination for community and celebration.

With its close proximity to Terminal 2 and the upcoming Hotel Indigo, CAG predicts that the upgraded private terminal and expanded Hub & Spoke are poised to transform the southern node of Changi’s Terminal 2 into a travel, lifestyle and wellness hub.

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