Perth Airport unveils new self-service technology

Perth Airport says that returning passengers will notice ‘some changes’ in its International terminal that it believes will further enhance the passenger experience.

“To streamline passenger check-in, an exciting new addition is the conversion of 16 check-in counters at T1 International into automated bag drops and 36 new self-check-in kiosks in what was the queuing area,” said Perth Airport’s chief operations officer, Scott Woodward.

“The new kiosks enable passengers to check-in and facilitate bag drop independently without the intervention of airline staff – therefore improving passenger flow while reducing processing time and queuing.

“This also means an uncompromising stance on safety, security and usability as we adapt to new processes in the post-Covid era.”

The project builds on the use of a cloud-based passenger handling platform which means Perth Airport can rapidly scale services up and down to match peaks and troughs in demand.

“Currently two of our airline partners, Air New Zealand and Singapore Airlines , are using the self­ service check-in product with Cathay Pacific and Malaysia Airlines to transition in June. And we look forward to working with other airline partners to transition over in the next 12-18 months,” stated Woodward.

“Perth Airport will also be moving towards greater use of touchless technology by also commencing an auto-boarding and biometrics trial in the coming months. The trial will enable a seamless and touchless journey for passengers from check-in, through to boarding.”

He concluded: “The passenger experience is paramount and with these new automated technologies we can serve more passengers to a higher standard, supporting the growth of our airport.”

According to the gateway, the check-in self-service project, in partnership with Amadeus, will support Perth Airport’s plan to bring all commercial flight services into a central aviation hub.