New self-service bag drop technology for Paris airports
Paris-CDG and Paris-Orly airports today announced the delivery of 100 self-service bag drops as operator Groupe ADP bids to further enhance the passenger experience and speed up passenger flows through its main French capital city gateways.
The machines, from ICM Airport Technics, an Amadeus company, will be installed over the coming months adding to the 360 already in operation.
The move provides passengers with new self-service options, reducing queues and improving the overall performance of the airports. In fact, self-service bag drop with these machines takes just 37 seconds on average, increasing the airports’ passenger handling capacity and offering a smoother experience for passengers.
Edward Arkwright, deputy CEO Groupe ADP, said: “As an airport operator, our strategy is to develop smart airport solutions that ease the work of our airline customers and improve the terminal experience by making the passenger path smoother and faster.
“So, we are happy to work with Amadeus to increase the number of passengers checking-in their own bags at Paris-Charles de Gaulle and Paris-Orly airports.
“While they will always have the choice between this automated service or a traditional experience at the airline’s check-in counter, we are seeing an increasing number of passengers choosing to check-in their own luggage. Our goal is to help them save time.”
Yannick Beunardeau, Amadeus’ senior vice president for airport and airline operations, EMEA, said: “Airports and airlines have experienced significant operational challenges as they adapt to rapidly rising passenger numbers.
“At the airport, automation offers a proven route to reduce queues by allowing passengers to take control of their own experience. That’s why Groupe ADP is placing self-service at the heart of its passenger service strategy.”