Heidi Stancliffe, head of product, strategy & bids at CAVU, shares how premium airport experiences are evolving, and how they are creating new opportunities to grow loyalty and revenue. Today’s travellers expect more comfort, simplicity, and control from their airport experience, along with connected, personalised services that improve every step. Premium travel is no longer […]

Mei Mei Song, Plaza Premium Group’s chief transformation officer considers how meaningful airport hospitality experiences and purposeful spaces reduce passenger anxiety levels and make dwell time enjoyable. Airlines take care of you on the plane, hotels take care of you at the destination, but why does no one take care of you at the airport? […]

The growth in airport lounges demonstrates their ever-increasing popularity with travellers and arguably the important role they play in enhancing the passenger experience and boosting revenues, writes Joe Bates. Airport lounges have undergone somewhat of a revolution over the last 10 to 15 years as a host of hospitality providers have entered the scene with […]