Plaza Premium Lounge at London Heathrow Airport T2 has been voted the ‘World’s Best Independent Airport Lounge’ in the 2019 Skytrax World Airline Awards. Plaza Premium Lounges in Hong Kong and Brisbane are also ranked among the World’s Top 10 lounges, revealed by Skytrax during the Paris Air Show. “It is such a pleasure for […]
Moscow Sheremetyevo is on target for another record breaking year aftter registering a 15.4% rise in passenger traffic in the first five months of 2019. A total of 18.7 million passengers passed through its facilities between January 1 and May 31, during which time the Russian gateway handled 155,120 aircraft movements – 15.8% up on […]
The aviation industry is booming. The number of planes in the sky continues to climb (IATA, 2018), while almost all airports in the world with over 20 million passengers per year are either congested or will face capacity issues in the next 10 years. This puts pressure on everyone across the aviation industry to continue […]
With gate sharing between airlines on the increase, airports are turning to intelligent automation systems to help them assign gates for the smoothest journey – and most efficient throughput. As traveller numbers surge, airports are reconsidering long-term terminal leasing agreements with airline customers. Common-use terminals now account for a growing proportion of new airport infrastructure […]
Munich Airport has opened three new stores which it believes will make shopping at the gateway even more convenient and enjoyable. And the newcomers could hardly be more diverse as they include a fashion boutique, flower shop and a trendy pop-up store. “These new arrivals highlight Munich Airport’s diversity,” enthuses the airport’s director of centre management, Philipp […]
A canopy of brightly coloured umbrellas has appeared at Heathrow, but it has nothing to do with the torrential rain falling across large parts of the UK this week. The umbrellas are actually part of an initiative to raise awareness of neuro-developmental disorders, including Attention Deficit Hyperactivity Disorder (ADHD), autism, Dyslexia, Dyscalculia and Dyspraxia. Devised by […]
Birmingham Airport today published its final Master Plan and Surface Access Strategy following a 12-week public consultation to gather feedback from community and regional stakeholders. The Master Plan outlines how the airport will develop its site to handle the increase in passenger numbers up to the year 2033. It includes an investment of half a billion […]
ACI World has announced that China’s Changchun Longjia and Hohhot Baita airports are the latest gateways to be inducted into the Director General’s Roll of Excellence for the consistent delivery of exceptional customer service. ACI’s Airport Service Quality (ASQ) programme is the only worldwide service quality measurement and benchmarking service that captures passengers’ impressions and opinions while […]
Jewel Changi Airport just got a little more exciting with the unveiling of the eagerly awaited Canopy Park attractions located on the top level. The picturesque 14,000sqm space is home to seven iconic play attractions and creative gardens in Singapore Changi’s groundbreaking new facility that promises to redefine the airport experience. Hung Jean, CEO of Jewel Changi Airport […]
Carlisle Lake District Airport staff were put through their paces over the weekend as Loganair held a check-in training session ahead of the planned re-opening of the UK gateway for commercial operations. Security and passenger service agents worked through Loganair’s bespoke IT systems, customer service-related procedures and security measures. The training comes ahead of Thursday, […]
London Stansted will be launching a tender later this month for the potential operator of two new drive-through F&B units it wants to add on a “prime location” on the airport site. The tender for the long-term contract of the management and operation of the drive-through units is set to open shortly, with site tours to […]
Rome Fiumicino (FCO) has become the first airport in Italy to earn IATA CEIV Pharma certification. It obtained the certification in a community approach together with its air cargo supply chain partners. IATA CEIV pharma certification is industry recognition in support of the air transport industry complying with pharmaceutical manufacturers’ shipping requirements. The certification ensures […]
