Asia-Pacific airports have once again excelled in AC’s annual Airport Service Quality (ASQ) customer excellence awards, enjoying a clean sweep in all the global categories in the 2019 Departures Survey while Bengaluru-Kempegowda once again won the Arrivals Award. Mumbai–Chhatrapati Shivaji, Delhi–Indira Gandhi, Shanghai Pudong and Singapore Changi shared top spot in Asia-Pacific’s Best Airport by […]

While it is still early days, the unprecedented impact of coronavirus is already causing massive challenges to people, business and supply chains, writes Shakespeare Martineau’s insolvency partner, Michael Mulligan. With Flybe’s collapse the fourth significant UK airline failure since 2017 – and coronavirus heralded as the final nail in its coffin – this could signify […]

Boryspil International Airport in the Ukraine has opened a new duty free shop in its revamped Terminal F in conjunction with travel retailer Gebr Heinemann and its local partner, BF Group. Heinemann has signed a five year contract to run the new 191 square metre shop, which is located just behind passport control in Terminal […]

The F&B offering at Phoenix Sky Harbor International Airport (PHX) just got a little better with the opening of three new outlets. The new restaurants, introduced in conjunction with SSP America a part of the gateway’s $590 million Terminal 3 Modernization Program, are all local-based brands with deep, longstanding ties to the Valley of the […]

Dubai Airports’ chairman, His Highness, Sheikh Ahmed Bin Saeed Al Maktoum, today inaugurated Dubai International Airport’s new nerve centre – its state-of-the-art AOCC. The AOCC, which stands for Airport Operations Control Centre, enables a collaborative approach to managing airport operations by providing information and analyses based on data collated from more than 50 systems fed by […]

Southampton Airport in the UK has achieved Level 2 ‘Reduction’ status in ACI’s Airport Carbon Accreditation programme. It inisists that it has been working to minimise its carbon footprint for years and the award reflects its efforts. The gateway notes that Level 2 certification requires the development of a detailed carbon emissions inventory and establishment […]

Copenhagen Airport pulled no punches in its annual report issued today, admitting that it is under pressure, with recent investments of around DKK2 billion a year being “substantially higher” than its earnings. As a result, its profit before tax fell by 8.7% in 2019 to almost DKK1.3 billion. The Danish gateway says it enjoyed a […]

As part of the UK government’s Airspace Modernisation Programme, London Stansted has begun the process of re-designing the network of corridors and flightpaths that aircraft use when travelling to and from the airport. The government has requested that all UK airports review how new technology can best be used to make the airspace that they […]

A record 36.7 million passengers passed through Detroit Metropolitan Airport (DTW) last year – a healthy year-on-year rise of 4.3%. The US gateway notes that the annual upturn, which amounts to 1.5 million passengers more than the previous year, was primarily due to a number of new routes. Operator, Wayne County Airport Authority (WCAA), is […]

Over 2,000 runners today competed in the first ever fun run at Hyderabad’s Rajiv Gandhi International Airport. Organised by airport operator GMR Hyderabad International Airport Limited (GHIAL), runners either competed in five or ten kilometre races on courses that started and ended near the gateway’s Novotel hotel. According to GMR, the maiden ‘Hyderabad Airport Run’ was […]

There’s no denying that air travel has changed the way the world works, but our ability to fly pretty much wherever and whenever we like comes at an environmental cost, with aviation accounting for around 2% of global greenhouse gas emissions today, writes Air BP’s Tom Parsons. The sector is taking action though; in the UK, […]

New smart gate technology has been introduced at Fortaleza (FOR) and Porto Alegre (POA) airports in Brazil. The new technology, supplied by SITA, provides passengers with automated entry to the security checking area with a simple scan of their boarding pass. SITA claims this will reduce queues and make the process four times as efficient. Andreea […]