ACI World director general, Luis Felipe de Oliveira, reflects on the key role technology, IT innovation and data will play in the future development and success of the world’s airports. Collaboration across the entire aviation ecosystem is essential to ensuring that it can function efficiently and grow sustainably. After all, all aviation stakeholders share the […]
We pay tribute to ACI World’s 2022 Airport Service Quality (ASQ) Award winners whose customer service excellence continues to enhance the airport experience for passengers. Airports big and small across the world have been recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality (ASQ) awards. Winners ranged from the big […]
Mayor, Matt Mahan, made a flying visit to San José Mineta International Airport this week for the official opening of Jim Stump’s Taproom + Kitchen in Terminal B. The new restaurant, located near Gates 23 & 24, serves breakfast, lunch, and dinner, and is open daily from from 6am to 9pm. It’s the latest project […]
Western Sydney International Airport (WSI), which is on track to open in late 2026, has chosen Amadeus as its strategic airport systems technology partner. In the long-term, the airport is expected to become one of the biggest gateways to Australia. As a result of the technology partnership, Amadeus is confident that passengers can look forward […]
Shannon Airport is in store for a bustling May Bank Holiday as over 45,000 people are expected to travel through the airport over the holiday period. If it happens, it will represent a 42% increase on passenger traffic when compared to the same period of last year (2022) and beats pre-pandemic traffic levels for the May Bank Holiday in 2019 by close to 30%. Director […]
The A$110 million expansion of the terminal at Newcastle Airport in Australia will include significant upgrades to the airport’s existing terminal building as the gateway strives to provide a world-class passenger experience for the region. The airport today appointed Construction Control as the managing contractor for the project. “The biggest beneficiaries of the airport’s upgrade […]
The A$110 million expansion of Newcastle Airport’s terminal will include significant upgrades to the airport’s existing terminal building as the gateway strives to provide a world-class passenger experience for the region. The airport today appointed Construction Control as the managing contractor for the project. “The biggest beneficiaries of the airport’s upgrade will be the people […]
Asia-Pacific Airports takes a closer look at a few of the customer experience news stories to have made headlines this year. Established customer service champion, Singapore Changi, has added another innovative attraction to its bow with the opening of a new rock-climbing wall in Terminal 3. Located in the Terminal 3 Basement and managed by […]
The latest industry analysis from ACI EUROPE has described a market segment which is simultaneously outperforming with a positive summer ahead, whilst also warning of disparities in the pace and strength of recovery and continued financial challenges. Unveiled at the 14th Annual ACI EUROPE Regional Airports Conference and Exhibition in Chania, Crete, the new analysis […]
CEO, Geoff Culbert, talks to Joe Bates about Sydney Airport’s recovery from the global pandemic and ongoing efforts to enhance the Australian hub’s facilities and services. At October’s ACI Africa/World Annual General Assembly, Conference & Exhibition in Marrakech, you described what a difference a year had made in terms of SYD’s recovery from COVID. Six […]
We provide a snapshot of some of the latest news stories from across Asia-Pacific and the Middle East. Hyderabad and Queen Alia celebrate birthday milestones Hyderabad’s Rajiv Gandhi International Airport and Amman’s Queen Alia International Airport recently celebrated milestone events, the Indian gateway turning 15 years old and the Jordanian gateway toasting the 10th anniversary […]
VIEW THE ISSUE HERE Focus on: IT innovation Airport profile: Sydney Special report: Kansas City’s new terminal Plus: ASQ Winners, Vertiports & Sustainability Tech time The ‘IT innovation’ theme of this issue provides Airport World editor, Joe Bates, with the chance to reflect on the constant growth and development of new technology. The laughter of […]
