Jordan’s Queen Alia International Airport has become the first gateway in the Middle East to achieve Level 3 status in ACI’s Customer Experience Accreditation programme. To obtain Level 3, the Amman gateway notes that it implemented an “advanced customer experience strategy through multi-faceted engagement with customers, employees and customer experience professionals”. In addition, it says […]
Global air and travel services provider, dnata, continues to expand at Erbil International Airport (EBL), recently breaking ground on its new, 20,000sqm cargo warehouse. The new facility represents an investment of $14 million and will create up to 50 additional, direct jobs with dnata in Iraq. The foundation stone for the cargo warehouse, which is […]
The host of ambitious infrastructure development projects unveiled across the globe in the final quarter of 2022 shows confidence in the future growth of aviation and the investor appeal of airports, writes Joe Bates. It proved to be a busy end to 2022 with global traffic figures on the rise and the announcement of a […]
Avports’ investment in Connecticut’s Tweed New Haven Airport shows that public-private partnerships can work for smaller US gateways, writes the company’s CEO, Jorge Roberts, and chief operating officer, Arturo Garcia-Alonso. Over the past 95 years, our team at Avports (formerly Pan Am World Services) has contributed to growth and continuity at over 30 small airport […]
Liege has become the first Belgian airport to announce its readiness to accommodate the distribution of sustainable aviation fuel to its airline customers. It notes that in the last few months of 2022, the airport’s fuel storage facilities have been audited and its storage and distribution procedures reviewed to ensure that they are equipped to […]
Welcoming China’s decision to re-open border with quarantine-free travel, ACI Asia-Pacific reiterated its calls for a consistent and harmonised approach from governments in response measures towards managing inbound travel. Commenting on the development, ACI Asia-Pacific’s director general, Stefano Baronci, said: “China has played a dominating role in the region’s economy and is anticipated to be […]
Tan Lye Teck, Changi Airport Group’s executive vice president for airport management, brings Joe Bates up to speed on how his gateway has fared in 2022 and explains why Singapore Changi is looking to the future with optimism. As we near the end of 2022, where would you say Singapore Changi is in its recovery […]
Los Angeles International Airport (LAX) is on target to handle close to 70 million passengers in 2022 after 60.1 million passed through its facilities in the first 11 months of the year. The airport welcomed more than 5.5 million passengers (+13%) in November, the upturn largely being driven by the continued growth in international traffic. […]
According to Airport Dimensions, its newly commissioned research has pin-pointed how airports must adapt their retail and experience offerings to appeal to the modern traveller. The data reveals, unsurprisingly, that practical factors make a significant difference when it comes to improving travellers’ passenger experiences. A substantial 80% of those surveyed, for example, cited comfortable seating […]
The Port Authority of New York & New Jersey is using public-private partnerships to create world class terminals and transform customer experiences across its airports, writes deputy director of aviation planning & development, Sarah McKeon. The concept of public entities partnering with private investors to bolster and complement public-sector capital spending – popularly referred to […]
Edinburgh Airport has donated ÂŁ100,000 to charities and local community groups over the past year, with an increased fund returning for 2023. The airport’s Community Fund ensures communities benefit from its activities by providing financial support to community groups and charities committed to improving opportunities, facilities and services available to local people. Next year’s total […]
Where is the airport PPP market heading post-COVID? Modalis Infrastructure Partners’ Curtis Grad takes a closer look at the market and considers the possibilities. In the post-COVID era there has been plenty of speculation on the role that the private sector, and public-private partnerships (PPPs) in particular, might play in airport ownership and development. Several […]
