VIEW THE ISSUE HERE In the spotlight: Master planning & design Airport report: Minneapolis St-Paul Special report: Innovation labs Plus: Route development & People matters Airport World editor, Joe Bates, reflects on the infrastructure challenges facing US airports in this ‘master planning and design’ themed issue and looks forward to 2020. Planning for the future The seemingly never ending need for […]

VIEW THE ISSUE HERE Theme: IT Innovation Airport report: Bogotá Special report: SMART Airports review Plus: People-friendly design & branding Airport World editor, Joe Bates, reflects on the enabling power of new technology at the same time as not forgetting the importance of the human touch in air travel. The IT crowd If I am being perfectly honest here, given the choice, I […]

VIEW THE ISSUE HERE In the spotlight: Customer service Airport report: Munich Special report: Passenger facilitation Plus: F&B innovation & Industry news Airport World editor, Joe Bates, reflects on how the aviation industry’s attitudes towards customer service and the airport experience have changed over the years. Never ending journey Arguably one of the easiest ways of showing how airport attitudes towards customer service […]

VIEW THE ISSUE HERE In the spotlight: New revenue streams Airport report: El Paso Build & design: Israel’s new airport Plus: Airport seating, Brands and Frankfurt’s Terminal 3 Airport World editor, Joe Bates, reflects on the importance of income earned from non-aviation related activity in this ‘new revenue streams’ themed issue. Big business It seems hard to believe, but the […]

VIEW THE ISSUE HERE In the spotlight: Marketing & Communications Airport report: Helsinki In review: Airport Economics & Finance Conference and ACI Asia-Pacific/World Annual General Assembly Plus: ASQ winners & Investing in Africa Airport World editor, Joe Bates, reflects on the importance of good public relations in this ‘marketing and communications’ themed issue. Good impressions  Despite writing about aviation for the best part of […]

VIEW THE ISSUE HERE Issue theme: Design & Build Airport report: Dubai’s airport system Review: The Trinity Forum Plus: NEXTT, People matters & ACI’s WBPs Editor, Joe Bates, reflects on the opening of Istanbul’s new mega hub in this ‘Design & Build’ themed 2018 year-end issue of Airport World. Building for the future The recent first phase opening of […]

VIEW THE ISSUE HERE In the spotlight: Retail and F&B innovation Airport report: Miami Special report: Airport art Plus: Digital transformation & Airport integrators Editor, Joe Bates, reflects on the ever-evolving airport dining and shopping experience in this ‘retail/F&B innovation’ themed issue of Airport World. Food for thought Food is a subject that’s close to all of our hearts, […]

VIEW THE ISSUE HERE Focus on: Security Airport report: Honolulu Special report: Car parking innovation Plus: Incheon’s new T2 & Going green Airport World editor, Joe Bates, reflects on ACI’s new Policy Paper on Drones and the ‘security’ theme of this issue. Reach for the sky ACI’s new Policy Paper on Drones just goes to show how the aviation industry continues to evolve […]

VIEW THE ISSUE HERE In the spotlight: Land development Airport report: Edmonton Review: 28th ACI Europe/World General Assembly, Congress & Exhibition Plus: Social media, Security & Airport design Airport World editor, Joe Bates, reflects on the 28th ACI Europe/ World General Assembly, Congress & Exhibition in Brussels and the ‘land development’ theme of this issue. Family matters The recent 28th ACI Europe/World […]

VIEW THE ISSUE HERE In the spotlight: Customer service Airport reports: Brussels & Istanbul New Airport Review: Airport Economics & Finance Conference Plus: ASQ Winners & Innovation Labs Airport World editor, Joe Bates, reflects on the importance of always striving to do better when it comes to customer service and enhancing the airport experience for passengers. Aim high Former ACI World […]

VIEW THE ISSUE HERE Theme: The capacity crunch Airport report: AviAlliance Special report: Cyber security Plus: The buying game & retail/F&B news Airport World editor, Joe Bates, reflects on the challenge of keeping pace with rising demand as global traffic figures hit an all-time high in 2017. Demand driven Although ACI World’s official traffic figures for 2017 are still to […]