ACI World has announced that China’s Changchun Longjia and Hohhot Baita airports are the latest gateways to be inducted into the Director General’s Roll of Excellence for the consistent delivery of exceptional customer service. ACI’s Airport Service Quality (ASQ) programme is the only worldwide service quality measurement and benchmarking service that captures passengers’ impressions and opinions while […]
Jewel Changi Airport just got a little more exciting with the unveiling of the eagerly awaited Canopy Park attractions located on the top level. The picturesque 14,000sqm space is home to seven iconic play attractions and creative gardens in Singapore Changi’s groundbreaking new facility that promises to redefine the airport experience. Hung Jean, CEO of Jewel Changi Airport […]
Carlisle Lake District Airport staff were put through their paces over the weekend as Loganair held a check-in training session ahead of the planned re-opening of the UK gateway for commercial operations. Security and passenger service agents worked through Loganair’s bespoke IT systems, customer service-related procedures and security measures. The training comes ahead of Thursday, […]
London Stansted will be launching a tender later this month for the potential operator of two new drive-through F&B units it wants to add on a “prime location” on the airport site. The tender for the long-term contract of the management and operation of the drive-through units is set to open shortly, with site tours to […]
Dubai International Airport and London City Airport tell us more about their new brand identities and the motivation behind their decisions. Dubai Airports has unveiled a new brand for Dubai International Airport (DXB) that it says signifies the company’s transition from airport operator to a consumer led firm “committed to making the world’s busiest international […]
Rome Fiumicino (FCO) has become the first airport in Italy to earn IATA CEIV Pharma certification. It obtained the certification in a community approach together with its air cargo supply chain partners. IATA CEIV pharma certification is industry recognition in support of the air transport industry complying with pharmaceutical manufacturers’ shipping requirements. The certification ensures […]
Los Angeles International Airport (LAX) celebrated World Environment Day by welcoming what it claims to have been the most eco-friendly commercial flight in aviation history. LAX makes the claim because it says that United Airlines flight 310, a Boeing 737-900ER with a special Eco-Skies livery, was the first to demonstrate the following key actions on […]
Modalis Infrastructure Partners in collaboration with Lopez and White Partnership have launched airportQM, a new consulting service aimed at providing benchmark operations and technical advisory services to airports worldwide. The new airportQM platform brings together a network of 100+ highly experienced airport and aviation experts, providing specialist advisory services to the sector in quality and […]
Hollywood Burbank Airport’s Nerissa Sugars explains how winning ACI-NA’s prestigious 2018 Peggy G Hereford Award has shown the value of formulating a strategic marketing and communications plan. In Hollywood Burbank Airport’s namesake community, winning an award is always cause for big celebrations – red carpets, spotlights, and champagne. But for the airport, the celebration […]
Edinburgh Airport’s £75 million terminal expansion, the biggest project in a generation at the gateway, was officially opened today by Scotland’s First Minister, Nicola Sturgeon. Part of a wider £200 million investment programme at Scotland’s busiest airport, the airport claims that the expansion enhances its connectivity options and will support passenger growth to twenty million […]
London Gatwick may be one of the UK’s busiest airports with rising passenger numbers, but its noise footprint is getting smaller, according to the Civil Aviation Authority (CAA). The CAA’s noise exposure contour analysis shows that Gatwick’s noise footprint (54dBA Leq) reduced by 7% in 2018. The decline is being attributed to improved operational procedures – including […]
The Civil Air Navigation Services Organisation (CANSO) and its members have announced measures to improve airspace capacity and reduce delays across Europe this summer.The measures include air navigation service providers working better together to re-distribute traffic; taking a more Europe wide rather than national approach to managing traffic; and gaining access to airspace normally reserved […]
