Theme: Customer service Airport report: Pittsburgh Special report: Regional airports Plus: Retail, Remote ATC towers & baggage handling Unforgettable Airport World editor, Joe Bates, reflects on ACI’s Airport Service Quality (ASQ) awards and the continued efforts of gateways across the globe to raise the bar on customer service and create unique airport experiences. Because it was and still is […]
Asia-Pacific Airports takes a closer look at what’s in store for passengers using Dubai International Airport’s new $1.2 billion Concourse D. After months of intensive testing and a successful operational trial involving 2,000 members of the public, Dubai International Airport (DXB) celebrated another milestone moment on February 24 with the official opening of its new Concourse D. […]
Sydney Airport’s CEO, Kerrie Mather, is the new president of ACI Asia-Pacific with immediate effect, succeeding the retiring Dennis Chant. Mather was elected president at ACI Asia-Pacific’s annual Regional Assembly, Conference & Exhibition, which this year is taking place in the Australian glitter strip of the Gold Coast. Commenting on her new role, Mather said: […]
The introduction of new categories and the results in others being too tight to call means that a record-breaking 62 airports won awards in ACI’s Airport Service Quality (ASQ) customer satisfaction survey for 2015, with Asia-Pacific airports once again dominating the global sections. Indeed, the region’s airports won all of the global by size categories, […]
Focus on: The importance of Aviation In the spotlight: Queensland Airports Limited Special report: ASQ Winners Plus: Game changing IT and New infrastructure Read the online issue: click here View from the top Regional director, Patti Chau, reflects on some achievements, goals and milestones ahead of ACI Asia-Pacific’s Regional Assembly, Conference & Exhibition in the Gold Coast. News A […]
Theme: Economics & Finance In the spotlight: London Gatwick Airport design: Catering for the elderly Plus: Intelligent airports & Retail innovation Full steam ahead Editor, Joe Bates, reflects on a busy start to 2016 and looks forward to the Airport Economics & Finance Conference and Exhibition in London. Life is certainly never dull in the aviation industry as the […]
Theme: Airport World’s 20th anniversary Airport report: Minneapolis-St Paul Airport design: Creating green spaces Plus: Security, people matters & WBPs The Airport World story Editor, Joe Bates, reflects on the 20th anniversary of Airport World and the changing face of the aviation industry over the past two decades. I may not have been here from the very start as […]
I Prabhakara Rao, CEO of Delhi’s Indira Gandhi International Airport, talks to Joe Bates about the impact of Terminal 3, customer service and the importance of being environmentally friendly. In many ways Delhi’s Indira Gandhi International Airport hasn’t looked back since the 2010 opening of its award-winning Terminal 3. Indeed, the airport has enjoyed the […]
Asia-Pacific Airports takes a closer look at how some of the Gulf region’s other airports are faring in terms of traffic growth and infrastructure development. When we wrote about the massive amount of investment taking place in the Gulf region in 2010, we said that it was one of the hottest places on earth for […]
Joe Bates discovers that China’s airports continue to invest in new service and capacity enhancing technology. China’s progress towards an airport experience for passengers that rivals other major airports around the world is starting to take shape on the back of increasing investment in technology, according to the latest Airport IT Trends Survey. For although […]
Spotlight on ADPI’s projects in China and South Korea. Winning the contract to design the new 100mppa capacity Beijing Daxing International Airport appears to be just the start for ADP Ingénierie (ADPI) in China, which continues to expand its business interests across the country. Indeed, in addition to Bejing Daxing, ADPI – a wholly-owned subsidiary […]
Joe Bates reports on the continued growth and development of Dubai’s airport system, which includes plans to make Al Maktoum International–Dubai World Central (DWC) one of the most high-tech gateways on the planet. The region’s newest gateway, Al Maktoum International–Dubai World Central (DWC) continues to grow and evolve, in late October welcoming the launch of […]
