What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s management consultant, Kateryna Hess, investigates. Customer experience (CX) has become a...
Moscow Sheremetyevo handled 33.8 million passengers in the first eight months of the 2019 –a healthy 13% rise on the corresponding period a year ago. The Russian gateway has one...
Dublin Airport’s new North Runway will become a step closer to reality in the next 10 days with the pouring of the first concrete paving on its 3.1 kilometre long...
The human touch can make the difference for airports in today’s highly competitive digital age, writes Exambela Consulting’s David Feldman. The true impact of the digital revolution on the airport...
New passenger processing technology will play a key role in raising customer satisfaction levels at airports, writes SITA’s president for air travel solutions, Matthys Serfontein. With IATA predicting that airlines...
According to ACI’s latest World Airport Traffic Report, passenger numbers are estimated to have reached 8.8 billion in 2018, an increase of +6.4% compared to the previous year. In addition,...
Faik Fahmi, president director of Indonesian airport operator, Angkasa Pura 1, explains why customer service excellence is a priority at Bali’s Ngurah Rai International Airport. Why do you take the...
ACI World’s Valerie St James and Sevda Fevzi consider how the Airport Service Quality (ASQ) Arrivals Survey can help airports create the best customer experience for their passengers. Are departing...
Sydney Airport has unveiled a new departures experience at the T1 International terminal including a refreshed farewell point for travellers and their family and friends. The farewell point features a...
Despite the enforced 45-day closure of one of its two runways for refurbishment work, Dubai International Airport (DXB) welcomed 41.3 million passengers in the first half of 2019 to maintain...
Mactan Cebu International Airport has a new area for passengers to escape the hustle and bustle of the terminal following the opening of a Plaza Premium Lounge in Domestic Arrivals....
Dr Michael Kerkloh reflects on close to 17 years in the hot seat at Munich Airport and is confident that he will leave a gateway and a global airport operator...
